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Laundry Center Attendant

Laundry Center Attendant

Monster LaundrySacramento, CA, US
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Job Description

Job Description

Benefits :

  • Competitive salary
  • Employee discounts
  • Flexible schedule
  • Free uniforms

About Monster Laundry

Monster Laundry is a full-service laundry center providing self-service, wash-dry-fold, and delivery services to individuals, families, and businesses in the Sacramento area. We pride ourselves on maintaining a clean, safe, and welcoming environment. Our team culture values engagement, collaboration, diversity, and integrity, and we believe in rewarding exceptional performance.

Position Overview

The Laundry Center Attendant plays a vital role in supporting Monster Laundrys operations by delivering outstanding customer service, maintaining cleanliness, and ensuring efficient processing of wash-dry-fold orders. This position reports directly to the Chief Operating Officer.

Key Responsibilities

  • Customer Service :

    • Greet and assist customers with self-service machines and wash-dry-fold inquiries.

  • Investigate and resolve customer complaints professionally and promptly.
  • Refer potential new customers to the sales department for business development.
  • Operations and Productivity :

    • Accurately process wash-dry-fold orders to maintain high-quality standards.

  • Monitor order flow and ensure efficient use of equipment and time.
  • Assist in inventory tracking for laundry supplies.
  • Facility Maintenance :

    • Maintain a consistently clean, safe, and welcoming facility, including machines, floors, and common areas.

  • Conduct daily cleaning of laundromat equipment, premises, and surrounding grounds.
  • Report maintenance issues or equipment malfunctions immediately.

    • Qualifications

  • Basic understanding of customer service principles and a strong commitment to customer satisfaction.
  • Exceptional attention to detail, particularly in cleaning and order processing.
  • Ability to lift up to 30 pounds repeatedly.
  • Availability to work 520 hours per week during operating hours, including Saturdays and Sundays.
  • Reliable and punctual with strong time management skills.
  • Good communication skills, both verbal and written.
  • Ability to work independently and as part of a diverse team.

    • Preferred Skills

  • Previous experience in a laundry, housekeeping, or service environment.
  • Basic knowledge of laundering standards and garment care.

    • Compensation and Benefits

  • Hourly Wage : $18.00 per hour.
  • Retirement : Eligibility for Monster Laundrys 401(k) Retirement Plan after a 90-day probation period.
  • Paid Sick Leave : Accrual of 5 days paid sick leave (PSL) annually.
  • Employee Perks : Weekly free personal laundry service for one load (washing / drying / products included).
  • Flexible Scheduling : Work hours scheduled to accommodate availability and business needs.
  • Equal Opportunity Employer : Monster Laundry values diversity and provides equal employment opportunities to all.

    • Work Environment

  • Fast-paced and customer-facing.
  • Requires standing for extended periods, bending, lifting, and working with cleaning agents.
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    Laundry Attendant • Sacramento, CA, US

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