Assistant Store Manager - SouthPark - Charlotte, NC

Assistant Store Manager - SouthPark - Charlotte, NC

Founded in 2012 with the belief that there is a better way, Mizzen+Main is a premium men's brand with product rooted in performance fabrics and tailored silhouettes. Mizzen+Main is a multi-channel brand, comprised of our Ecommerce site, Retail Stores, and Wholesale Partners across the US, with our headquarters in Dallas, Texas. Our Values are simple and guide everything we do : We are people first, We think big, We have commitments, We act as owners and We never settle.

About The Role

Mizzen+Main is seeking a highly motivated, fashion-forward, and enthusiastic Assistant Store Manager to help lead our retail team. This role supports the Store Manager in day-to-day operations and plays a key role in driving store performance, delivering a world-class customer experience, and cultivating a positive and productive store culture.

A Day In The Life

• Represent Mizzen+Main with professionalism, product knowledge, and a refined personal presentation.
• Deliver and model exceptional, personalized customer service to inspire team standards and drive customer loyalty.
• Maintain a deep understanding of current promotions, new product launches, and in-store / online events to create a seamless and informed customer journey.
• Maintain a clean, inviting, and brand-aligned retail environment that supports an outstanding shopping experience.
• Assist in resolving customer concerns in a timely and professional manner, ensuring satisfaction and retention.
• Support the Store Manager in driving all aspects of store operations including staffing, training, sales performance, and daily execution of store initiatives.
• Assist in recruiting, onboarding, and training sales associates and keyholders.
• Provide daily coaching and on-the-floor leadership to reinforce team alignment with sales and service goals.
• Support daily store operations, including opening / closing duties, inventory control, and visual merchandising.
• Help manage and maintain an organized, efficient stockroom to ensure timely replenishment and product flow.
• Assist in executing floor sets and visual displays in line with brand standards and seasonal initiatives.
• Ensure compliance with Mizzen+Main's operational policies and procedures.

What You'll Need

Physical Demands

While this job posting emphasizes the key responsibilities and requirements, there may be additional duties, responsibilities and qualifications for this job.

At Mizzen+Main, we believe in combining performance fabrics with modern style and our people are just as dynamic. Join a company where innovation, quality, and exceptional customer experiences are at the heart of everything we do. Do what you love and love what you do. Why wait? Today's a Good Day For It.