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Cloud Contact Center Architect

Cloud Contact Center Architect

Stellar ProfessionalsDauphin, PA, United States
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We are looking to fill a long-term Contract role as Cloud Contact Center Architect

Mode of Interview : In person

Work Arrangement : Hybrid

Work Location : Dauphin County, PA

Shift : EST

Required Qualifications :

  • 10 years of experience in designing, building, and managing high volume contact centre
  • 1 years of experience in leveraging copilot studio or other AI engine for natural language voice Bot and chatbot
  • Experience with at least 2 CTI integrations with Microsoft Dynamics CE platform or equivalent commercially available CRM systems
  • Experience in implementing passing context from IVR to the agent as part of designing omnichannel contact center platform
  • Strong understanding in ways to delegate PCI to other cloud hosted providers
  • Proficient in the Microsoft Office 365 suite including Teams, Word, Excel, and PowerPoint, plus proficient in Microsoft ADO Testing Module
  • Bachelor's degree in business management or information systems; equivalent combination of education and / or experience may be accepted

Preferred Qualifications :

  • 1 years of experience in Microsoft's Dynamics Contact Center solution and Azure Communication Services
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