Talent.com
Customer Support Representative

Customer Support Representative

eatOS POS Inc.Houston, Texas, United States
job_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
  • serp_jobs.filters_job_card.quick_apply
job_description.job_card.job_description

JOB DESCRIPTION : Customer Support Representative

WHO WE ARE :

At eigital, we drive progress by enabling global organizations to stay ahead in an ever-changing technological, societal, and cultural landscape. We are dedicated to reimagining impact and shaping the future with software of tomorrow.

WHAT WE ARE LOOKING FOR :

We are seeking a qualified and experienced Customer Support Representative to join our dynamic team.

KEY RESPONSIBILITIES :

  • Responsibilities as a Customer Support Representative , you will be responsible for ensuring the delivery of exceptional customer service and support through our cloud-based technology solutions.
  • You will work closely with cross-functional teams to develop and implement effective strategies for customer engagement and satisfaction, focusing on mobile and web-based applications.

KEY RESPONSIBILITIES :

  • Obtain all relevant information to handle product and service inquiries.
  • Deal directly with customers either by telephone or electronically.
  • Provide remote support to our customers.
  • Create customer satisfaction in every call / chat that comes into the system.
  • Making outbound sales and scheduling demos for our inside sales agents.
  • Respond promptly to customer inquiries.
  • Handle and resolve customer complaints.
  • Direct requests and unresolved issues to the designated resource.
  • Record details of inquiries, comments, and complaints.
  • Maintain a customer database.
  • Communicate and coordinate with internal departments.
  • PREFERRED QUALIFICATION :

  • Previous documented SaaS Experience.
  • At least 1 year of experience in customer-facing roles (Customer Service or Customer Success).
  • Excellent interpersonal verbal and written communication skills.
  • Ability to work independently, a positive attitude and a team player mentality.
  • Proficiency in MS Office applications.
  • Excellent customer-focused service skills.
  • Attention to detail, aptitude for learning and a passion for solving problems.
  • Basic proficiency in all common office technology and general computer savvy-ness.
  • Basic proficiency in Microsoft Suite, Zoom, Basecamp, TimeDoctor and Google Drive.
  • Effective writing and communication skills.
  • Ability to take initiative and manage multiple tasks and projects.
  • Excellent interpersonal and organizational skills.
  • A track record of closing deals.
  • Self-motivated, creative, and flexible with the ability to perform well under pressure.
  • Ability to work in a fast-paced, entrepreneurial environment.
  • Strong communication and presentation skills.
  • Ability to take initiative and manage multiple tasks and projects.
  • A PLUS IF YOU HAVE :

  • Experience in the SaaS, restaurant, hospitality, and food service industry.
  • Knowledge of restaurant operations is a plus.
  • Start-up experience (we love entrepreneurs!).
  • HOW WE WORK :

  • Flexible, full-time work at the office with a hybrid schedule depending on work requirements.
  • This role is intended for highly skilled developers only; please do not apply if you do not meet this criterion.
  • Usage of timedoctor (time and task tracking software) is mandatory for all team members; please ensure you're comfortable with this before applying.
  • This role is intended for highly skilled individuals only; please do not apply if you do not meet this criterion.
  • ABOUT :

    At eigital, we drive progress by enabling global organizations to stay ahead in an ever-changing technological, societal, and cultural landscape. We are dedicated to reimagining impact and shaping the future with software of tomorrow.. Leveraging AI, software development, and data-driven insights, we enhance customer experiences, modernize operational frameworks, and unlock untapped value. From initial concept to full execution, we help set ambitious yet attainable goals for digital transformation, equipping our partners with the speed and agility needed to thrive.

    We are dedicated to reimagining impact and shaping the future.

    Next Steps, Apply Here :

    About eatOS POS Inc. :

    eatOS was born in 2017 to help restaurants manage their business and serve customers better. Since inception, it has grown to offer cross segment of products and services that allow restaurants across the country to manage and operate their businesses more efficiently. At the same time, enabling restaurants to leverage technology to save on costs and connect with guests in a more authentic and engaging way.

    serp_jobs.job_alerts.create_a_job

    Customer Support Representative • Houston, Texas, United States

    Job_description.internal_linking.related_jobs
    • serp_jobs.job_card.promoted
    Global Technical Support

    Global Technical Support

    Nikkiso Cryogenic IndustriesTomball, TX, United States
    serp_jobs.job_card.full_time
    Nikkiso Clean Energy & Industrial Gases is a leading provider of cryogenic pumps, heat exchangers, process systems, turboexpanders, services, and solutions for the liquefied natural gas (LNG), liqu...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Customer Service Representative

    Customer Service Representative

    LoanMax Title LoansRosenberg, TX, US
    serp_jobs.job_card.full_time
    Customer Service Representatives.Full Time Positions- Monday to Friday.Best of all Never Work on Sundays!.Must be Able to Work Full Time. Must have a High School Diploma.Previous Customer Service Ex...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Retail Guitar Repair Tech

    Retail Guitar Repair Tech

    Guitar CenterThompsons, TX, US
    serp_jobs.job_card.full_time
    Why Guitar Center? Here's just some of the rewards : .For our employees who are musicians we offer the unique opportunity of gig leave—take time off to share your music with the world and return to y...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Healthcare Customer Support Specialist

    Healthcare Customer Support Specialist

    MAXIMUSTexas City, TX, United States
    serp_jobs.job_card.full_time
    Healthcare Customer Support Specialist.Limited-Service Full-Time schedules available.Evening shifts are in high demand! We offer a 10% shift differential for hours worked between 7 p.Make a Real Di...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Customer Support Specialist

    Customer Support Specialist

    TradeJobsWorkforce77209 Houston, TX, US
    serp_jobs.job_card.full_time
    As a Customer Support Specialist, you will be responsible for providing exceptional service and support to customers, including : respond to customer inquiries via phone & in person.Finance to provi...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Tech Support - Earn Up to $37 / hr

    Tech Support - Earn Up to $37 / hr

    TradeJobsWorkforce77095 Houston, TX, US
    serp_jobs.job_card.full_time
    We are looking for someone to join our amazing tech support team.Great communicator : be able to absorb incoming tickets and respond in a helpful, timely, and empathetic manner.Strong work ethic : yo...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Customer Support Specialist

    Customer Support Specialist

    Vibration Mountings Controls, Inc.Houston, TX, United States
    serp_jobs.job_card.full_time
    The Customer Support Specialist will work under the Customer Experience Manager and is responsible for fostering strong relationships with our customers. This individual will process sales and produ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Work From Home

    Work From Home

    Kelly ServicesDamon, TX
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    Work From Home roles at Kelly Services cover various positions that support the company's operations remotely.Responsibilities and qualifications will vary depending on the specific role.Complete t...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
    • serp_jobs.job_card.promoted
    Tech Support

    Tech Support

    TradeJobsWorkforce77060 Houston, TX, US
    serp_jobs.job_card.full_time
    We are looking for someone to join our amazing tech support team.Great communicator : be able to absorb incoming tickets and respond in a helpful, timely, and empathetic manner.Strong work ethic : yo...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Customer Support Associate

    Customer Support Associate

    TradeJobsWorkforce77028 Houston, TX, US
    serp_jobs.job_card.full_time
    We’re looking for a Customer Support Associate to support the preparation and delivery of goods or services, coordinate tasks to ensure deadlines are met, and follow safety procedures and company p...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Home-Based Sales Support

    Home-Based Sales Support

    TradeJobsWorkforce77091 Houston, TX, US
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    As a Home-Based Sales Support, you will be responsible for supporting customers and handling inquiries from the comfort of your home, including : respond to customer inquiries via phone, chat, and e...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Remote Technical Support Representative

    Remote Technical Support Representative

    TradeJobsWorkforce77088 Houston, TX, US
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    As a Remote Technical Support Representative, you will be responsible for supporting customers and handling inquiries from the comfort of your home, including : respond to customer inquiries via pho...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Customer Support Specialist | Travel | Remote

    Customer Support Specialist | Travel | Remote

    Destination KnotTexas City, TX, United States
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time +1
    Customer Support Specialist - Travel Industry (Remote).Flexible | Part-Time or Full-Time Options.We are a fast-growing, fully remote travel company specializing in unforgettable vacations, cruises,...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Work From Home

    Work From Home

    AmazonDamon, TX
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    Job Title : Work From Home Customer Service Representative.As a Work From Home Customer Service Representative at Amazon, you will be the first point of contact for customers seeking assistance.You ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
    • serp_jobs.job_card.promoted
    Remote Customer Support Representative

    Remote Customer Support Representative

    TradeJobsWorkforce77043 Houston, TX, US
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    As a Remote Customer Support Representative, you will be responsible for supporting customers and handling inquiries from the comfort of your home, including : respond to customer inquiries via phon...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Remote Customer Support

    Remote Customer Support

    TradeJobsWorkforce77088 Houston, TX, US
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    Help us succeed as our next Remote Customer Support to manage daily responsibilities with a focus on quality and efficiency, provide excellent service to customers and team members, and respond pro...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Inside Salesperson / Account Manager

    Inside Salesperson / Account Manager

    FASTSIGNS #10701Cypress, TX, US
    serp_jobs.job_card.full_time
    FASTSIGNS #10701 is hiring for a Customer Service Representative to join our team!.Ongoing Training Opportunities.A Successful FASTSIGNS Customer Service Representative Will : .Be the initial contact...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    Customer Support Representative

    Customer Support Representative

    Crush City InnovationsHouston, TX, US
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    Crush City Innovations is a fast-growing company in Houston, TX, dedicated to delivering innovative solutions and top-tier customer experiences. We represent exciting new clients across multiple ind...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days