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IT TECH 1

IT TECH 1

Legends Bay CasinoSparks, NV, US
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Join to apply for the IT TECH 1 role at Legends Bay Casino

Description

The IT Tech I position will support the Legends Bay Casino end users in all property-approved software applications. This position reports to the Regional Manager of IT and the Regional Vice President of IT. The role involves assisting users with desktop and network applications in a fast-paced environment.

Job Requirements

  • Assist users with desktop and network applications.
  • Respond to help calls and ensure support requests are handled or escalated promptly.
  • Complete shift tasks, meet timelines, schedule jobs, and document completion.
  • Maintain the computer / equipment room at prescribed temperature and cleanliness.
  • Add and remove users from systems following procedures.
  • Notify management of security gaps, violations, or critical issues.
  • Assist in maintaining network infrastructure, including servers, switches, wiring, and mail applications.
  • Maintain confidentiality of company records and information.
  • Provide status reports on projects outside normal operations.
  • Adhere to regulatory and company policies.

Qualifications

Education and Experience :

  • High School Diploma or GED required.
  • At least 3 years of helpdesk, network, or desktop support experience.
  • Experience in a casino, hotel, or technical support environment preferred.

    • Additional Requirements

  • Must be at least 21 years old.
  • Ability to adapt to changing priorities and work under pressure positively.
  • Technical skills to understand documentation and document procedures.

    • Required Work Cards

  • Registration with Gaming Control Board.

    • Tools and Software

  • Microsoft Office, Desktop OS systems, SQL Server, Office 365, virtualization (Hyper-V, VMWare). Knowledge of these is a plus.

    • Seniority Level

  • Mid-Senior level

    • Employment Type

  • Full-time

    • Job Function

  • Information Technology

    • Industries

  • Gambling Facilities and Casinos

    • J-18808-Ljbffr

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    It Tech • Sparks, NV, US