Senior BPO Technology Leadership Professional

Overview

Become a part of our caring community and help us put health first. Take your career to the next level as a Senior BPO Technology Leadership Professional where you'll lead innovation, shape product delivery, and help define the future of technology.

The Senior Technology Leadership Professional is responsible for driving strategic technology initiatives across BPO operations, ensuring seamless delivery of IT services, infrastructure, and platforms that support business process outsourcing engagements. This role combines deep technical expertise, vendor and stakeholder management, and operational leadership to optimize service delivery, enhance client satisfaction, and enable digital transformation. The ideal candidate will have a strong background in IT service management, automation, cloud technologies, and global delivery models.

Key Responsibilities

• Lead the design, implementation, and optimization of IT solutions that support BPO operations across multiple geographies.
• Oversee infrastructure, application, and service delivery to ensure high availability, scalability, and compliance with SLAs and regulatory requirements.
• Collaborate with business stakeholders, clients, and delivery teams to align technology strategies with operational goals.
• Drive automation, AI / ML integration, and digital transformation initiatives to improve efficiency and reduce operational costs.
• Manage vendor relationships, including contract negotiation, performance monitoring, and strategic alignment with business objectives.
• Ensure robust cybersecurity, data privacy, and risk management practices across all BPO technology platforms.
• Lead cross-functional teams in the execution of complex technology projects, including migrations, upgrades, and integrations.
• Monitor and report on key performance indicators (KPIs), service levels, and continuous improvement initiatives.
• Develop and maintain IT governance frameworks, policies, and procedures tailored to BPO environments.
• Stay current with emerging technologies and industry trends to identify opportunities for innovation and competitive advantage.

Required Qualifications

Preferred Qualifications

Additional Information

As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.

To ensure Home or Hybrid Home / Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home / Office employees must meet the following criteria :

At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested.

Satellite, cellular and microwave connection can be used only if approved by leadership.

Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.

Humana will provide Home or Hybrid Home / Office employees with telephone equipment appropriate to meet the business requirements for their position / job.

Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Travel : While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$106,900 - $147,000 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and / or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

Application Deadline : 10-02-2025

About us

Humana Inc. (NYSE : HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our https : / / www.humana.com / legal / accessibility-resources?source=Humana_Website.

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