Upgraded VoIP Solution for an Optometry Clinic in Studio City, CA Job at Easierc

Job completed for Upgraded VoIP Solution for an Optometry Clinic in Studio City, CA Why did the customer contact us? A busy optometry clinic in Studio City, CA, with 10 staff members. The clinic's existing phone system frequently experienced glitches, leading to dropped calls and missed appointments. They needed a reliable and feature-rich communication system to improve appointment scheduling, patient communication, and internal staff coordination.

Solutions provided : We installed a reliable, cloud-based VoIP phone system with features designed to enhance a clinic’s efficiency :

Appointment reminders : Integrated the system with the clinic's patient management software to automate appointment reminders via phone call or text message, reducing no-show rates.

Multi-level auto-attendant : A professional auto-attendant was configured to direct patient calls to scheduling, billing, or the optical department, streamlining the patient experience.

Secure internal messaging : A secure internal messaging system was implemented.

Voicemail-to-email : Transcribed voicemails and sent them to relevant staff members via email, enabling timely follow-ups with patients.

The optometry clinic’s communication infrastructure was significantly improved, resulting in fewer dropped calls and missed appointments. The upgraded system enhanced staff productivity and provided a more professional, efficient, and reliable communication experience for patients.

Team members on this project : Omar Abdelfattah, Maria Izanhour

Studio City, California

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Based in Colorado, we provide nationwide phone solutions for your business.

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