Client Leader, Healthcare
DLR Group is an integrated design firm with a promise to elevate the human experience through design. This fuels the work we do around the world and inspires our mission to improve the lives of our clients, our communities, and our planet. If this sparks your interest, you're in the right place.
DLR Group's Texas region has an opening for a Healthcare Client Leader. Considering this model, this role could be based in the following cities :
At the center of DLR Group's Healthcare practice is an individual - be it a patient, care giver, instructor, or student. Our design extends beyond the building to consider the emotional, mental, and social well-being of its inhabitants. DLR Group designers are conscious that there are practical and aesthetic issues that must be mediated in healthcare facility planning and design. We leverage our experience and knowledge to deliver evidence-based solutions that support the unique needs of our clients, all the while rooting our practice in one core idea : empathy.
As a Client Leader, you will play a key role in business development, managing client relationships and leading contract negotiations. You will educate clients on our design process while collaborating with the project manager to ensure the financial success of each project. Throughout the project lifecycle, you will maintain consistent client contact, foster a collaborative and innovative work environment, and ensure that both client and DLR Group goals are met.
What you will do :
Manage project execution, ensuring alignment with budget, schedule, and scope while maintaining client expectationsCollaborate with the Project Manager on staffing, responsibilities, and performance feedback for project team membersTrack project milestones and deliverables, ensuring adherence to quality standards and preparing regular status reportsFacilitate and document meetings with staff and clients, coordinating project personnel, vendors, and consultantsParticipate in client contract negotiations, manage change requests, and approve project plan modificationsSupport business development initiatives by contributing to RFP responses and participating in client interviewsOversee project invoicing, ensuring accuracy and alignment with work deliverables, and manage account receivablesRequired Qualifications :
Bachelor's degree in Architecture, Engineering, Interior Design, or related construction field (Professional licensure preferred)At least 15 years of professional experience in the AEC industry, inclusive of at least 5 years in a client-facing role working on large-scale, complex Healthcare projectsStrong understanding of business management principles, including strategic planning, resource allocation, and leadershipKnowledge of customer service principles, including needs assessment, quality standards, and customer satisfactionExpertise in design techniques and tools for producing technical plans, drawings, and modelsFamiliarity with building methods, materials, and systems for construction and renovation projectsStrong critical thinking, time management, and communication skills, both verbal and writtenAbility to actively listen, understand others' perspectives, and respond thoughtfully in conversationsTO BE CONSIDERED, PLEASE SUBMIT CURRENT PORTFOLIO / WORK SAMPLES IN PDF FORMAT