Federal Customer Support EngineerVirtualVocations • Baltimore, Maryland, United States
Federal Customer Support Engineer
VirtualVocations • Baltimore, Maryland, United States
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A company is looking for a Federal Customer Support Engineer.
Key Responsibilities
Act as a primary support resource for federal customers, troubleshooting data-centric security solutions
Provide technical expertise in Microsoft environments and assist with Active Directory integrations
Develop technical documentation and identify process improvements for customer support operations
Required Qualifications
5+ years of experience supporting Microsoft Exchange, SharePoint, and / or Windows desktop environments
3+ years of experience troubleshooting hybrid and multi-cloud environments
Familiarity with government and DoD networks and systems
Certifications such as CKAD, CCNA, or Security+ preferred
Experience with tools like Terraform, Kubernetes, AWS, and / or Azure is a plus
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Customer Support Engineer • Baltimore, Maryland, United States
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