VP of CX Advisory

Job Description

Job Description

Description : Department : Sales

Reports to : EVP of CX & BPO Advisory

Location : Remote

Status : Full Time, Exempt

Compensation : On-target earnings : $200K+ in Year 1, with potential to double by Year 3 through recurring commissions from sustained success.

At Outsource Consultants, we're not just connecting businesses with call center labor and technology; we're orchestrating "Dream State CX" for our clients. We are an INC5000 award-winning firm, and we’re seeking a dynamic sales / advisory professional to join our rapidly growing team. If you're a driven, entrepreneurial "hunter" with a proven track record in BPO, contact center, and / or CX software sales, ready to challenge the status quo and significantly impact revenue growth, then read on.

The VP of CX Advisory role is an integral part of our expanding CX Advisory Group, reporting directly to our EVP of CX & BPO Advisory. We are on a mission to significantly grow our company's revenue and the impact we have on the CX ecosystem. This individual contributor role is designed for someone who thrives on identifying new opportunities, building strategic relationships, and closing complex consultative sales deals through deep alignment with the client’s objectives.

How You’ll Make an Impact

As the VP of CX Advisory, you will be at the forefront of our growth, driving new client acquisition and expanding our reach within the BPO and CX technology landscape. Your responsibilities will be :

90% Individual Sales Contributions :

• Travel to industry and vertical-specific events to meet with prospects. Combine pre-event outreach to build a core of meetings with tenacious curiosity at the event to start additional new client conversations.
• Proactively identify and cultivate new client relationships through strategic networking, direct prospecting, and leveraging your extensive professional network.
• Build and nurture strong referral relationships, expediting growth through a shortened sales cycle (good referrals extend trust)
• Master the Outsource Consultants value proposition, articulating how our position at the nexus of supply and demand, labor and technology in the CX space allows us to deliver unmatched value to clients.
• Qualify marketing leads and convert them into robust sales opportunities.
• Leverage internal resources to build an unstoppable “team sell” approach that brings broad expertise to our advisory process.
• Use in-person meetings (nationwide travel) as appropriate to expedite the sales process and close more revenue.
• Manage the full sales cycle from initial consultation to close, effectively overcoming objections through a consultative, solution-oriented approach and supporting our partners in signing the client.
• Ensure a high opportunity closing percentage through proficiency in a sell-to / sell-with motion. Initially selling to the CX decision maker / s (sell-to), and then helping them secure executive sign off by helping articulate how the project aligns with high-level business goals (sell-with).
• Consistently meet and exceed monthly sales KPIs, quarterly goals, and annual sales quotas.
• Maintain meticulous records of prospects and opportunities within our CRM (Zoho), ensuring accurate forecasting and pipeline management.
• Manage client and supplier (BPO and SaaS / AI providers) expectations to ensure a high level of satisfaction throughout the engagement.
• Serve as the primary subject matter expert on major call center services, industries, and emerging CX software trends.

10% Strategy & Process Improvement :

Requirements :

What We’re Looking For

We are seeking a natural leader and aggressive prospector who embodies our core values : Act With Integrity, Teamwork & Partnership, Making A Positive Impact, and Get Better Every Day.

5+ years of direct sales and advisory experience within the Business Process Outsourcing (BPO), Call Center outsourcing, or Customer Experience (CX) software industry (AI tech, CcaaS), with a proven track record of exceeding sales quotas. Experience in both areas is highly preferred.

5+ years of experience utilizing CRM systems (Zoho or Salesforce proficiency preferred).

Bachelor’s Degree in business management, sales & marketing management, or communications is preferred.

What’s in it for you?

Join a rapidly expanding, award-winning company where your contributions directly impact our success and the transformation of customer experiences for leading businesses. At Outsource Consultants, you'll be part of a collaborative and dynamic team focused on innovation and growth. We offer :

About Outsource Consultants

Outsource Consultants is a leading CX advisory firm dedicated to helping companies achieve their "Dream State CX." We help businesses find the best-fit top-tier outsourced call center and BPO solutions, providing impartial guidance and strategic insights. Beyond just finding the right partners, we help clients identify opportunities to reinvest savings into cutting-edge CX technologies, ensuring they not only reduce costs and mitigate risk but also advance their customer experience strategies. We pride ourselves on being expert CX advisors, guiding our clients through a smarter path to operational excellence and customer satisfaction.

Learn more about us : https : / / outsource-consultants.com /

This is an expanding role and is subject to change at any time. The items listed above are not the full extent of this position, and additional duties may be assigned.

Outsource Consultants, LLC is an equal-opportunity employer. All employment decisions are made without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, physical or mental disability, marital status, familial status, veteran status, status with regard to public assistance, membership, or activity in a local commission, or any other basis protected by state or federal law or local ordinance.