Job Description
Job Description
Salary : $60,000- $70,000
Title : Vendor Operations Specialist
Classification : Exempt / Salary
Reports to : Manager, Participant Services & Vendor Relations
Workstyle : Hybrid; 3 days in office
Location : Atlanta, GA
Salary : $60k - $70k Annually
Who we are :
At Extu, we dont just play in the market - we are taking over! Were one of the fastest-growing companies in our space, helping the worlds biggest brands drive revenue through incentives, group travel rewards, and through-channel marketing. Our Partner Experience Platform is a game-changer that makes it all work seamlessly.
We believe in growthours, our clients, and yours. But we know growth doesnt happen in a vacuum. It takes smart people, shared goals, mentorship, and a culture that values both speed and support. At Extu, we move fast, aim high, and collaborate often. That drive has helped us earn top industry awards and land on lists likeAtlantas Best and Brightest Companies to Work For(12 years running) andTop Workplacebut its our people-first mindset that keeps us there.
We are a purpose and values-led organization that offers :
- Working with some of the largest brands in the world
- An innovative technology platform
- A global company, with global opportunities
- An informal, collaborative work environment with close access to senior management
Learn more atwww.extu.com
Job Summary
The Vendor Operations Specialist plays a pivotal role in shaping and elevating the organizations reward catalog experience. Beyond managing vendor relationships and overseeing catalog operations, this role is accountable for driving innovation, growth, and modernization in vendor operations and catalog fulfillment practices. The Specialist will proactively identify opportunities to improve vendor performance, streamline processes, and introduce new solutions that enhance participant delight.
As the primary owner of vendor partnerships and catalog quality, this position is expected to not only resolve issues but also anticipate needs, propose improvements, and implement strategies that deliver measurable advancements in cost-effectiveness, efficiency, and customer satisfaction. Success in this role requires strong collaboration across departments, a passion for continuous improvement, and a commitment to creating a best-in-class reward experience that evolves with the organizations goals.
Duties and Responsibilities
Vendor Relationship Management
Serve as the primary point of contact for all vendor partnerships and communications.Support vendor partnerships that ensure innovation, scalability, and service excellence.Manage vendor onboarding and maintain strong relationships to ensure reliable, adaptable service.Monitor vendor performance across shipping, billing, responsiveness, product availability, and data feed accuracy.Use performance data to proactively identify trends, recommend improvements, and implement changes that elevate the participant experience.Prepare and submit vendor-facing materials for catalog and marketing approvals.Plan and lead regular vendor check-ins and performance review meetings.Conduct and report on monthly vendor audits and provide strategic recommendations to improve service and efficiency.Catalog & System Management
Own the catalog as a dynamic product, continuously improving accuracy, categorization, and usability.Monitor and address issues from catalog error feeds to ensure a seamless participant experience.Own Debit Card Implementations.Serve as the primary internal resource for catalog-related inquiries and requests.Partner with Engineering and Product to modernize catalog infrastructure, implement enhancements, and resolve issues swiftly.Manage system access for internal team; train new users as needed.Document and maintain catalog management processes and standards.Identify gaps in current catalog and card offerings, and proactively research and pursue new supplier opportunities to enhance product availability.Redemption Operations Support
Collaborate on high-impact fulfillment challenges with a mindset of problem-solving and process evolution.Track and manage bug tickets with a focus on systemic resolution and long-term improvement.Reporting & Documentation
Maintain up-to-date documentation on vendor contacts, SLAs, escalation paths, and onboarding materials.Generate and distribute monthly vendor performance reports and internal redemption operations reports.Communicate catalog and order updates to internal teams and stakeholders as needed.Cross-Functional Collaboration & Continuous Improvement
Work closely with Product, Engineering, Finance, Account Management, and Operations to support internal systems and business goals.Actively participate in cross-functional meetings and represent vendor and catalog operations priorities.Identify opportunities for operational improvements and lead initiatives to optimize vendor and catalog processes.Perform other duties as assigned. Responsibilities may evolve with business needs.Job specifications (Required skills) :
3-5 years of business experienceStrong computer skills with ability to learnnew technology and software with trainingAbility to work independentlyExcellent verbal and written communication skillsExcellent problem-solving capabilities and critical thinking skills with business acumenAbility toidentify root causes and suggest solutionsExcellent time management, organizational, and planning skillsStrong customer service skills with experience in handling high-touch client interactions.Excellent organizational skills and attention to detail, with the ability to manage multiple tasks and priorities.Ability to work collaboratively within a team and support broader company objectives.Preferred Skills (non-essential)
Bachelor's degree, or equivalentProficient knowledge of Microsoft Office Suite-Outlook, Word, Excel, PowerPointFamiliarity with system integrations or process automation is strongly preferred.Working conditions
Hybrid schedule in office three days a week (Tues, Wed, Thurs)Indoors, climate-controlled officeWhat we bring to the table :
We believe work should work for you. Heres how we show up for our team :
Robust Health Coverage Comprehensive and generously funded, because your well-being matters.Peace of Mind, On Us Complimentary short-term disability and term life insurance, with options to boost coverage if youd like.Time Off, Your Way Our Flexible PTO Program empowers you to take the time you need, when you need it.Work Where It Works Enjoy the balance of hybrid work schedules designed to flex with your life.Growth is Our Love Language Every employee gets access to LinkedIn Learning, plus curated opportunities for courses, conferences, and certifications. We invest in your future because your growth is our growth.Give Back with Heart One paid day each year to support the cause you care about most. We also proudly support local charities like Childrens Healthcare of Atlanta and Agape, with volunteer opportunities throughout the year.Celebrate the Wins Our employee rewards and recognition program is second to none.Shine Bright We honor and celebrate Star Performers quarterly and roll out the red carpet for our annual Elite Performers.Why join us?
Youll be part of a collaborative team of marketers, technologists, and operational pros who love what they do and are passionate about delivering value to our clients. In this role, youll play a key part in launching and optimizing programs that drive resultswhile building your skills in a fast-paced, supportive environment focused on continuous improvement and cross-functional teamwork.
Extu does not discriminate on the basis of race, color, creed, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, marital status, age, veteran status, protected veterans, military service obligation, citizenship status, individuals with disabilities, or any other characteristic protected by law applicable to the state in which you work. We just want to work with good people who aim to be better, and make it better, every day
