Housekeeping Manager

Housekeeping Manager

Loews Arlington Hotel and Convention Center is a state-of-the-art, full-service meetings and resort destination that caters to groups of all sizes, as well as families who are looking for a world-class experience in the epicenter of the premier sports and entertainment district in the country. Centrally located between Dallas and Fort Worth between iconic sports stadiums, Globe Life Field, home of the 2023 World Series Texas Rangers and AT&T Stadium, home of the Dallas Cowboys, the 888-room resort features five restaurants and lounges, two pools with an authentic sandy beach, cabanas and a water slide as well as a fitness center, full-service spa and salon and 266,000 square feet of meeting and event space.

We are seeking an experienced and detail-oriented Housekeeping Manager to lead our team in maintaining the highest standards of cleanliness and guest satisfaction. The ideal candidate will possess strong leadership skills, a passion for hospitality, and a proven track record in managing housekeeping operations in a hotel environment. A commitment to excellence and a proactive approach to problem-solving are essential for success in this role.

A passionate hospitality professional with a proven track record in housekeeping management.

Detail-oriented and proactive, with a strong focus on maintaining high standards.

A confident leader who thrives in fast-paced environments and communicates effectively.

Dedicated to enhancing both guest and team member experiences.

Committed to upholding excellence in cleanliness and operational efficiency.

Oversees daily assignments of duties of Housekeeping staff while analyzing room turns and making staff or procedural adjustments as necessary.

Develop, implement, and maintain housekeeping standards and procedures to ensure cleanliness and organization throughout the hotel.

Interview and select all departmental line level colleagues.

Maintain optimal housekeeping staffing levels to ensure peak performance and supervision.

Ensure smooth, efficient, and cost-effective operations, including labor management and inventory control.

Coordinate departmental activities with other hotel departments to maintain overall cleanliness.

Coordinate special projects related to housekeeping as directed by the Director, Housekeeping.

Keep leadership informed of significant departmental updates and activities.

Oversee the 3rd party uniform and laundry services.

Hold regular team meetings to share essential operational information and address guest concerns.

Evaluate team member performance, identify areas for improvement, and mentor team members and leaders to aid in their advancement.

Perform other duties as assigned.

Bachelor's degree or relevant work experience required.

Minimum of two (2) years housekeeping experience in hotel hospitality and minimum of two (2) years housekeeping or guest service leadership experience required.

Previous experience with Opera Property Management System preferred.

Ability to develop and maintain effective operating and control processes designed to attain maximum operating efficiency while ensuring adherence to established guest satisfaction criteria.

Ability to stand for long periods of time required.

Ability to push, pull, and lift items weighing up to 25lbs.

Ability to work weekends, evening, holidays as necessary / required.