Telesales Sales Concierge

Job Title : Telesales Sales Concierge

Duration : 3 Months

Location : Remote

Shift Schedule : Flexible to work 8-hour shifts Monday through Sunday from 8 : 00am to 10 : 00pm as per eastern zone (8 hours per day / 40 hours per week)

Job Summary :

This essential role to Direct Sales is a High-Touch role with our active members and nonmembers looking to purchase insurance from us. Strong listening skills are a must, the ability to understand the reason for customers' calls and provide the best experience while ensuring we direct and transfer them to the proper area. In addition to handling inbound calls, you will assist with outbound campaign initiatives and appointment setting and follow-up calls. This role is a support role to our sales agents.

Essential Functions :

• The essential functions listed represent the major duties of this role, additional duties may be assigned.
• Triage inbound sales calls to ensure calls are routed properly, lead information is captured in CRM and positive customer experience is delivered.
• Must Follow all compliance guidelines including proper use of script, Authentication, PHI, and DNC business processes.
• Deliver a sustained, personalized outreach approach that serves to quickly develop rapport and a trusting relationship with members through outbound campaigns.
• Assist with scheduling and callback of follow up appointments.

Education & Years of Experience :

Additional Required Qualifications :

Additional Preferred Qualifications :

Position is offered by a no fee agency.