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Operations and Training Manager
Operations and Training ManagerBURDLIFE • Nashville, TN, United States
Operations and Training Manager

Operations and Training Manager

BURDLIFE • Nashville, TN, United States
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Store Manager – BURDLIFE Jewelry (Nashville, TN)

Location :  On-site | Employment Type :  Full-time | Compensation :  $60,000 - $65,000 + Bonus

About Us

BURDLIFE Jewelry is redefining modern jewelry through  innovative permanent jewelry, professional piercings, and timeless collections . Crafted from 18k gold fill and sterling silver, our pieces are  hypoallergenic, tarnish-resistant, and waterproof  — designed for everyday wear and life’s most meaningful moments. From in-store piercing and permanent jewelry services to styling sessions and events, BURDLIFE delivers more than jewelry — we deliver experiences.

The Role

As the  Operations and Training Manager , you will :

  • Lead and inspire  the team to deliver world-class service, drive sales, and build loyal client relationships.
  • Balance sales and service  by ensuring the right people are in the right place at the right time.
  • Own and oversee  all aspects of People, Clients, Product, Piercing / Safety, Space, and Operations to create an exceptional shopping experience.
  • Develop and manage performance  of the retail team, providing coaching, feedback, and career growth opportunities.
  • Uphold brand standards , ensuring visual presentation, operations, and customer service reflect BURDLIFE’s elevated identity.
  • Create moments and manage events. This is a fast paced store and booking events is the crucial part of your job.
  • Hiring and Training is crucial part of your job. You will be traveling and making sure all our stores and employees are trained and following the correct protocol.
  • Ensure all permits and processes are done correctly.
  • Lead with opening stores and managing the staffing responsibility.

Key Responsibilities

  • Lead daily store / business operations and foster a customer-first culture within the team and training.
  • Drive sales goals, analyze KPIs, and implement strategies to meet revenue targets.
  • Recruit, train, and motivate staff to perform at their highest potential.
  • Deliver exceptional service and resolve escalated client issues with professionalism & train the managers to do the same.
  • Oversee inventory management, loss prevention, and cash handling.
  • Maintain piercing / welding station safety, cleanliness, and compliance.
  • Partner with HQ for marketing campaigns, product launches, and events.
  • Represent BURDLIFE with personal style that aligns with the brand’s modern, trend-forward aesthetic.
  • Opportunity to join BURDLIFE’s  Piercing Apprenticeship Program  (1-year commitment), advancing into leading piercings in-store.

    • The Qualifications

    The Operations and Training Manager has :

  • Proven experience in store management or retail leadership (jewelry, fashion, or beauty preferred).
  • Strong skills in sales, clienteling, and team leadership.
  • Knowledge of retail operations, inventory systems, and loss prevention.
  • Commitment to continuously learn and develop, while inspiring growth in others.
  • The ability to set clear objectives, hold accountability, and motivate a team to exceed expectations.
  • Excellent communication and interpersonal skills.
  • A great sense of style and personal presentation that represents BURDLIFE’s aesthetic.
  • Flexible availability, including weekends and events.
  • Flexible with traveling and help maintain the team.
  • Jump in when short on staff and be able to work in the stores to continue daily operations.
  • Bachelor’s degree in Business or related field preferred.

    • Perks & Compensation

  • Base salary :  $60K - $65K + Performance Bonus
  • Team incentives and recognition programs
  • Employee discounts and early access to collections
  • Career advancement opportunities with a growing brand
  • Piercing Apprenticeship Program (1-year training to advance into piercing lead) IMPORTANT For operations and maintaining knowledge for training the teams.

    • Apply Today

    Join a brand that merges  style, innovation, and experience .

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    Operation Manager • Nashville, TN, United States