Gift Shop Attendant

Job Description

Job Description

Essential Duties and Responsibilities :

Always operate with an emphasis on guest hospitality.

Greet all customers as they enter the shop. Assistance should be offered immediately. Thank all customers as they leave the shop.

Telephone etiquette should be used at all times. Example : Good morning ... Brasstown Valley Lodge Pro Shop or Stables (whichever is appropriate) ... this is (your name) ... may I assist you?

Hospitality is an important part of each associates job.

a. We stress the importance of a warm smile and an enthusiastic desire to aid the customer in any way possible;

b. The quality program is directly linked to hospitality and customer satisfaction. It is making the extra effort to help a guest solve a problem by directing them to the right department or person for help, if you are unable to solve the problem;

c. It is imperative that you be able to give directions on the property and in the general area. You should be able to direct guests to popular sights and restaurants.

Complete merchandise and product knowledge is required in satisfying customer needs. It is each associates responsibility to maintain a working knowledge of all merchandise, storage areas, stock levels and special requests.

Opening and closing procedures are to be maintained.

A cash bank is provided and is the responsibility of the sales associate.

Appropriate charge verifier levels must be maintained in the cash drawer at all times and is the responsibility of the sales associate.

Guest room charges, credit cards and checks are to be authorized according the Lodge procedures.

Each employee is required to know thoroughly all register procedures (i.e., voids, merchandise returns, employee discounts, charge sales, etc.)

Balance all work at the end of the shift and use proper cash drop procedures.

Continual restocking or merchandise is required with instruction from management and supervisors.

A general knowledge of all storage areas as a back-up stock.

The pricing and checking-in of incoming stock under supervisor’s direction.

Straightening, dusting and cleaning of all merchandise areas and stockroom is everyone responsibility.

All staff is required to be available for physical inventories.

Understand the function of the register and how it relates to inventories and actual sales.

Be aware of daily activities in the Lodge.