Help Desk Analyst

A company is looking for a Help Desk Analyst I to provide technical support on a long-term contract basis.

Key Responsibilities

Provide first-level technical support for Active Directory, Windows 10, and Office applications

Manage and troubleshoot service desk tickets, ensuring timely resolution and documentation

Assist users with basic IT troubleshooting, including hardware, software, and network issues

Required Qualifications

Minimum of 2 years of experience in a help desk or technical support role

Proficiency in Active Directory and Microsoft Windows 10

Familiarity with service desk ticketing systems and incident management best practices

Knowledge of database administration principles

Demonstrated expertise in Microsoft Office Suite applications