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Tech Support Specialist - Phone Support

Automotive Keys GroupVernon Hills, IL, US

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Join to apply for the Tech Support Specialist - Phone Support role at Automotive Keys Group

Description

Role Summary : The Tech Support Specialist position is responsible for handling incoming and outgoing key programmer and key cutter calls as well as cutting keys onside for the ordering department.

Key Responsibilities :

Provide technical support through both incoming and outgoing calls to our retail locations
Support our wholesale customers with programming and key cutter issues
Cut keys onsite
Provide onsite support for key programming and cutting

Qualifications

Required Skills :

High school diploma or equivalent

2+ years of experience in customer service

Proficient in computer software systems including MS Office and MS Excel

Working knowledge of customer relationship management (CRM) system

Ability to lift up to 50 lbs

Preferred Qualifications :

Experience in automotive and / or locksmithing

Excellent verbal and written communication skills

Strong phone presence and desire to engage customers through inbound and outbound calls

Bilingual Spanish strongly preferred

Have a positive and professional demeanor with the ability to work well under pressure

Ability to use critical and creative thinking to identify and resolve complex problems

Strong analytical, organizational and time management skills

Strong work ethic

Reliable

Job Details :

Job Type : Full-time

Expected Hours : 10 : 00 am - 7 : 00 pm Monday - Friday, with rotating weekends

Pay Rate : $22.00-25.00 / hour

Comprehensive benefits package offered

Must be authorized to work in the United States on a full-time basis

We are an equal opportunities employer and welcome applications from all qualified candidates.

J-18808-Ljbffr

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Support Specialist • Vernon Hills, IL, US

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