Contract Operations Analyst

Contract Operations Analyst

Job Title : Contract Operations Analyst

Location : Lehi, UT 84043 (Hybrid 3 days / week onsite)

Duration : 12 months

Contract Type : W2 only

Pay Rate : 25.00 / Hour

Duties :

• Support all activities related to, but not limited to, customer account management, business consultation, contract validation and execution, order processing, invoice creation, usage metering, and provisioning products.
• Performs complex validations of revenue transactions sourced through multiple selling channels (Channel, Enterprise, eCommerce). Ensures that deals presented align with product rules, revenue standards, and compliance policies.
• Executes work in compliance with SOX controls, including drafting controls, narratives, memos, and process documents. Partners with internal and external auditors on audits of control design and execution.
• Stewards and knowledge experts over customer information related to contracting, order management, and provisioning. Leverages this knowledge to provide business recommendations to ensure optimal customer experience outcomes.
• Monitors a subset of automated transactions through various tools and technology solutions.
• Review logs and system reporting to intervene, troubleshoot, and manage errors.
• Provide escalation support for external customers, sales, customer service, product management, product marketing, finance, and legal. Serve as a subject matter expert who initiates investigation, coordinates cross-functional teams, and drives issues to resolution.
• Be a champion of scaling the business through automation by identifying ideas, building proposals, securing support for prioritization, documenting requirements, partnering with technical teams for development, testing solutions, and leading enablement and change management.
• Operationalize strategic plans for new product offerings and routes to market by testing, adopting, documenting, and communicating required changes. Executes against defined integration strategies for acquired companies, including onboarding to new systems and processes, maintaining business continuity, and performing customer, financial, product, and user data migrations.
• Designs and executes reports to support accuracy reconciliation, capacity planning, work completion, key results performance, and other ad hoc requests.
• Creates and maintains documentation essential to performing the role. Includes : job procedures, corporate policies, process flows, stakeholder FAQs, and new hire onboarding documentation.

Required Skills :

Education :