Talent.com
Manager - Communications / Service Response - 40 hrs / wk - Days - St. John

Manager - Communications / Service Response - 40 hrs / wk - Days - St. John

Henry Ford HospitalDetroit, MI, US
job_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Facility / Security / Support Services

In this role, you will be the key operational leader managing our 24 / 7 in-house Service Call Center, Communications / Operator Services, and Mail Services. You are responsible for maintaining Service Excellence, ensuring immediate communication for all emergencies (e.g., power outages, fire) and overseeing the monitoring of critical alarms across the campus.

Leadership & Team Management

  • Supervise a team of 20-25 employees, driving positive teamwork and high performance.
  • Lead the full employee lifecycle : maintain timekeeping, recognize / reward staff, and administer disciplinary action according to HFHS policy.
  • Develop performance goals and oversee department quality assurance (e.g., call monitoring, agent performance, training).

24 / 7 Operations & Communication

  • Maintain 24 / 7 cell phone availability for emergency situations.
  • Oversee all communicationsincluding emergency notifications, paging systems, and code notifications.
  • Provide superior customer service, including handling escalated phone calls across multiple call centers.
  • Identify and quickly resolve customer issues to ensure satisfaction.
  • Anticipate staffing needs and proactively secure alternative solutions.

    • Administration & Strategy

  • Maintain budgetary accountability for the Service.
  • Report out on Support Services issues, establish goals, and monitor compliance.
  • Provide input for system development and enhancements.
  • Oversee all administrative duties : ensuring critical, seamless communication between all groups and the patient caregiver, generating reports for analysis, and meeting all deadlines.

    • Education / Experience Required

  • Associate's Degree in Security Administration, Criminal Justice, or related fields.
  • Five to seven (5-7) years of progressively more responsible experience in security operations, including a minimum of 3-5 years security supervisor experience.
  • Seven to ten (7-10) years preferred.

    • Certifications / Licensures Required

  • Must qualify for any state required licensing.
    • serp_jobs.job_alerts.create_a_job

    Communication Manager • Detroit, MI, US

    Job_description.internal_linking.related_jobs
    • serp_jobs.job_card.promoted
    Client Solution Specialist Sr

    Client Solution Specialist Sr

    PNCTroy, MI, US
    serp_jobs.job_card.full_time +1
    At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve.We are all united in delivering the best experience for our customers.We work together each day ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Customer Experience Manager

    Customer Experience Manager

    Home DepotLivonia, MI, US
    serp_jobs.job_card.full_time
    With a career at The Home Depot, you can be yourself and also be part of something bigger.Customer Experience Managers (CXM) are members of the store leadership team that oversees execution of stor...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Senior Client Services Coordinator

    Senior Client Services Coordinator

    ColliersRoyal Oak, MI, US
    serp_jobs.job_card.full_time
    Senior Client Services Coordinator.Make your next move an expert one.At Colliers it's not our success that sets us apart, it's how we achieve it. Our people are passionate, take ownership and always...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Call Center Team Lead

    Call Center Team Lead

    LanceSoftDetroit, MI, US
    serp_jobs.job_card.full_time
    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily as stated below (The requirements listed below are representative of the knowledge, skill,...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Connected Customer Supervisor

    Connected Customer Supervisor

    Floor & Decor HoldingsDearborn, MI, US
    serp_jobs.job_card.full_time
    The Connected Customer Supervisor is a Floor & Decor supervisor responsible for managing a dynamic team of customer service associates. This role will oversee the processes relating to cashiering, r...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Customer Experience Manager P / T

    Customer Experience Manager P / T

    MichaelsTroy, MI, US
    serp_jobs.job_card.full_time
    Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes.Maintain store recovery standards to deliver...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Communications Manager

    Communications Manager

    ACCESSDearborn, MI, US
    serp_jobs.job_card.full_time
    Under limited supervision, the Communications Manager plays an essential role in ensuring cohesive messaging across our organization and in the public sphere, aligning closely with our brand strate...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Customer Experience Manager

    Customer Experience Manager

    MichaelsTrenton, MI, US
    serp_jobs.job_card.full_time
    Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes.Maintain store recovery standards to deliver...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    CUSTOMER EXPERIENCE MANAGER

    CUSTOMER EXPERIENCE MANAGER

    Home Depot (Management)Warren, MI, US
    serp_jobs.job_card.full_time
    With a career at The Home Depot, you can be yourself and also be part of something bigger.Customer Experience Managers (CXM) are members of the store leadership team that oversees execution of stor...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Customer Experience Supervisor I - Westland Shopg Cntr

    Customer Experience Supervisor I - Westland Shopg Cntr

    JCPenneyWestland, MI, US
    serp_jobs.job_card.full_time
    Customer Experience Supervisor.As the Customer Experience Supervisor, you are accountable for driving profitable sales growth by leading and engaging associates, coaching associates on customer ser...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Customer Care Supervisor

    Customer Care Supervisor

    Cabinetworks GroupLivonia, MI, US
    serp_jobs.job_card.part_time
    Responsible for the daily administration of the customer care functions and all department activity relating to order processing, quoting, and warranty administration. Supervise a team of customer s...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Customer Experience Manager- Part Time

    Customer Experience Manager- Part Time

    MichaelsCommerce Township, MI, US
    serp_jobs.job_card.part_time
    Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes.Maintain store recovery standards to deliver...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Customer experience manager part time

    Customer experience manager part time

    MichaelsSouthfield, MI, US
    serp_jobs.job_card.part_time
    Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes.Maintain store recovery standards to deliver...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Business Service Coordinator

    Business Service Coordinator

    Abacus Service CorporationDetroit, MI, US
    serp_jobs.job_card.full_time
    College of Creative Services is looking for a Business Service Coordinator.This position is an admin assistant / cashier type person. They would need to be extremely confidential as they would see emp...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    CUSTOMER EXPERIENCE MANAGER

    CUSTOMER EXPERIENCE MANAGER

    Home DepotLivonia, MI, US
    serp_jobs.job_card.full_time
    With a career at The Home Depot, you can be yourself and also be part of something bigger.Customer Experience Managers (CXM) are members of the store leadership team that oversees execution of stor...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    Call Center / Lead Generation Manager

    Call Center / Lead Generation Manager

    Luxury Bath TechnologiesGarden City, MI, US
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    Call Center / Lead Generation Manager 🚨 📍 Location : Kroll Construction - Luxury Bath of Southeast Michigan 29017 Ford Rd, Garden City, MI 48135 Kroll Construction isn...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Connected Customer Manager

    Connected Customer Manager

    Floor & Decor HoldingsUtica, MI, US
    serp_jobs.job_card.full_time
    The Connected Customer Manager position is responsible for ensuring an exceptional experience for both our customers and associates. This includes maintaining inventory, front end operations, hiring...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Unit Manager - Sign On Bonus

    Unit Manager - Sign On Bonus

    Regency at WaterfordWATERFORD TOWNSHIP, Michigan, United States
    serp_jobs.job_card.full_time
    Are you an experienced Registered Nurse looking for a leadership role? Do you have a passion for leading and teaching other skilled nursing staff? The Unit Manager provides, plans, coordinates, or ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Service and Engagement Team Leader

    Service and Engagement Team Leader

    TargetHighland Park, MI, US
    serp_jobs.job_card.full_time
    Service And Engagement Team Leader.Pay is based on several factors which vary based on position.These include labor markets and in some instances may include education, work experience and certific...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Executive Customer Service Representative

    Executive Customer Service Representative

    TEKsystemsWarren, MI, US
    serp_jobs.job_card.full_time
    Responsible for any escalated customer concerns beyond what the tier 1 & 2 contact center can handle.They will evaluate cases by determining what is most urgent and figure out the most appropri...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours