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Desktop Support Specialist
Desktop Support SpecialistAPN Software Services Inc • Newport Beach, CA, United States
Desktop Support Specialist

Desktop Support Specialist

APN Software Services Inc • Newport Beach, CA, United States
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The Desktop Support Specialist is responsible for providing information solutions in hardware, software, and installation support on desktop Personal Computers (PC) and other network computing devices.

  • Provides technical expertise to evaluate, install and maintain both hardware and software solutions to accurately meet the needs of our customers on a timely basis.
  • Under the supervision of the Desktop Manager, performs a wide range of technical duties assisting with the implementation and support of the Hoag Hospital's (Hoag) Desktop services.
  • Provides technical expertise to evaluate, install and maintain both hardware and software solutions to accurately meet the needs of our customers on a timely basis.
  • Projects an image of professionalism in communication, appearance and conduct.
  • Performs other duties as assigned.

Desktop Support Specialist :

  • Configures new Personal Computers (PCs) with Hoag's standard software and ""Standard PC"" guides.
  • Utilizes imaging software to setup new PCs.
  • Updates hardware and notifies appropriate personnel of PC inventory database changes.
  • Utilizes available system tools.
  • Reimages PC's that are redeployed in organization.
  • Ensures that no data from prior users remain on system.
  • Inventories all incoming equipment and verify accuracy against purchase orders.
  • Reports any discrepancies to the supervisor.
  • Builds complex desktop and laptop images.
  • Manages appropriate disposal of ewaste materials according to policy.
  • Provides customer support for Hoag's standard applications (Desktop Operating Systems, Microsoft Office Suite, including Outlook).
  • Refers customers to training available to facilitate problem resolution.
  • Troubleshoots and supports desktop hardware to include PCs, monitors, printers, and network computers.
  • Collaborates with other Information Support (IS) teams regarding hardware troubleshooting and installation (e.g., cabling, printers).
  • Works with PC vendor technical support to resolve hardware issues.
  • Configures and provides loaner equipment for customers when resolution is not immediate.
  • Works with Service Desk to facilitate warranty repairs and out of warranty repairs by third party vendors.
  • Performs Incident Management process as specified.
  • Performs tasks associated with evaluation, design, installation, configuration, upgrades, testing, documentation, and expansion for desktop, laptop, management, and operating technologies.
  • Performs daily tasks to review generated output and analyze trends from productivity tools and desktop management tools; Symantec Endpoint Protection, Dell Data Protection Encryption and Microsoft System Center Configuration Manager (SCCM) server to proactively manage the environment.

    • Skills : Required Skills & Experience :

  • Demonstrated the ability to handle multiple projects at once, with strong organizational skills and minimal supervision.
  • Manage daily work problem reports and schedule work requests in a manner that supports the business.
  • One to three years previous work experience in technical support position.
  • Provide direction and support to team members regarding complex technical problems.
  • Mac Operating systems (OSX, IOS for iPhone, iPad, Apple products).
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    Desktop Support Specialist • Newport Beach, CA, United States