Customer Service Representative

A company is looking for an Associate Customer Service Representative.

Key Responsibilities

Provide inbound / outbound telephone support to customers and agents, addressing inquiries and processing requests

Maintain department service level agreements by processing transactions and servicing customer requests promptly

Perform additional tasks as requested by management

Required Qualifications

High school diploma or equivalent experience required

Basic computer and Microsoft Office knowledge

Ability to prioritize and handle multiple tasks effectively

Ability to retain information relevant to customer inquiries

Experience in customer service preferred