Job Description
Job Description
Salary : $17.00
Join Our Team at Duncan Solutions, LLC
Duncan Solutions, LLC, is a full-service transportation management company that focuses on connecting people, technology, and data to make cities more livable and efficient. As a leading provider of parking and tolling management solutions, we support municipal and commercial clients with citation processing, debt collection, DMV registered owner identification, back-office transaction processing, image review, customer service center and customer experience (CX) operations, integrated on-street parking management, and more.
WORK LOCATION
This is an on-site position located at 325 Daniel Zenker Drive,Horseheads, New York14845
Please note : Duncan Solutions, LLC, does not provide visa sponsorship now or in the future. Candidates must be legally authorized to work in the United States without current or future sponsorship requirements.
PAY TRANSPARANCY
This role will offer $17 hourly.
WORK LOCATION
325 Daniel Zenker Drive,Horseheads, New York14845
WORKING HOURS
Monday-Friday 9 : 00-5 : 30 PM
What You'll Do
Process Consumer Payments
- Access safe utilizing dual controls & obtain payments and documents for daily processing.
- Process manually, cash, check payments received in the mail, WEB, IVR and Western Union payments into applicable collection platform.
- Process electronic payments (ACH, Pre-Authorized Checks (PACS), Credit / Debit card and E-Lockbox, etc.) systematically into the applicable collection platform.
- Post bank returned checks and ACH (non-sufficient funds, account closed; etc.) into the applicable collection platform.
- Enter exception and suspense items into the Suspense Module within the applicable collection platform.
- Resolve and return suspended / exception payments by forwarding back to the client, consumer, or employer.
- Process payment request / refunds received from Collection Operations and / or client.
- Secure payments and documents in locked storage as needed.
Print and Balance Checks
Electronically process and print PACs (Pre-Authorized Check Drafts).Balance PACs to reports generated from the applicable collection platform.Print and mail checks to clients with lockbox requirements.Report Processing
Daily and monthly cash journals, overpayment and cash discrepancy reports.Daily check reports for balancing.Other miscellaneous reports when needed.Prepare and issue check refund requests for consumer, employers or clients.Daily Mail
Assist with mail retrieval from the Post Office.Sort, open, batch, and log daily mail.Distribute consumer payments and correspondence as per department SOP.Reconciliation / Daily Bank Deposits
Reconcile and balance cash journals and bank deposit to the daily internal payment postings.Perform additional research if payment postings do not reconcile. Scan and log all payments using the remote deposit scanner.Scan and QC daily work packets into department specific network folder.Special Assignments
Assist the Payment Processing Manager and / or Senior Payment Processor with policy, and procedural issues involving consumer / client payments.Assist the Payment Processing Manager and / or Senior Payment Processor with payments application conversions or upgrades.Internal regulatory training.Other duties as assigned
What You'll Need to Succeed
High School Diploma or GED from an accredited institution required6 months experience in collections, customer service or a clerical / administrative environment or equivalentPrevious data entry experienceBasic knowledge in Microsoft Office including Word, Excel and OutlookMust have good calculator and math skillsComputer Skills with the ability to work with Microsoft Excel effectively.Ability to work in a fast-paced environment.Detail oriented.Have positive can-do attitude.Willingness to learn new tasks.Flexibility to reorganize day as needed to meet client deadlines.Team oriented in accomplishing department goals.Organizational and time management skills.Must possess good communication skills including verbal and written.Work quietly and independently.Understand and follow NPI and Segregation of Duty procedures at all times.Suggest enhancements to processes and assist in creating efficiencies within department.Physical Demands and Working Conditions
Primarily a sedentary position requiring prolonged periods of sitting or standing at a workstation. Frequent use of a computer and keyboard; repetitive wrist / hand movements and fine motor skills for typing and mouse use.ADDENDUM
Driver's license required
WHAT WE OFFER
Duncan Solutions, LLC,offers a professional environment, stability, upward mobility, and a wide breadth of benefits. We offer our full-time regular employees who meet eligibility criteria the following which include :
Medical, Dental, & Vision Insurance
Medical, Dental, & Vision InsuranceHealthcare & Dependent Flexible Spending Accounts (FSA)Health Savings Account (HSA) with Employer ContributionCompany Paid Life and AD&D InsuranceCompany Paid Short- & Long-Term DisabilityEmployee Assistance Program (EAP)Business Travel Accident InsuranceCorporate Travel DiscountsBonus & Incentive Compensation Programs401(k) with Employer Match (Traditional / Roth / Safe Harbor)Corporate Travel DiscountsBonus & Incentive Compensation Programs401(k) with Employer Match (Traditional / Roth / Safe Harbor)Paid Time Off
9 Company HolidaysPTO AccrualSick Time AccrualParental LeaveJury DutyBereavementOther Voluntary Benefits
Life and AD&D Insurance for Employees / Spouse / Child(ren)Critical IllnessAccident InsuranceIdentity Theft InsurancePre-paid Legal InsuranceDuncan Solutions, LLC is proud to be an Equal Opportunity Employer. We actively encourage applications from everybody. All qualified job applicants will receive consideration without regard to race, color, religion, creed, national origin, aboriginality, genetic information, ancestry, marital status, sex, sexual orientation, gender identity or expression, physical or mental disability, pregnancy, veteran status, age, political affiliation or any other non-merit characteristic.
Please visit our website to learn more about us https : / / www.duncansolutions.com /
To view all of our current job opportunities, please visit
https : / / businessprocessingsolutions.bamboohr.com / careers