Lead IT Application AnalystVirtualVocations • Hollywood, Florida, United States
Lead IT Application Analyst
VirtualVocations • Hollywood, Florida, United States
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A company is looking for a Lead IT Application Analyst to oversee operational support activities for IT applications within the organization.
Key Responsibilities
Lead the team managing day-to-day operations of various MCS products and their interfaces
Monitor the health and performance of MCS products and ensure timely issue resolution
Develop and maintain Standard Operating Procedures (SOPs) and Knowledge Base (KB) articles for support workflows
Required Qualifications
Master's Degree with 6 years of experience including 3 years in a leadership role, or
Bachelor's Degree with 8 years of experience including 3 years in a leadership role, or
Associate's Degree with 10 years of experience including 3 years in a leadership role
Vendor application certification may be required
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