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MHI Talent Solutions | Business Systems Manager (Retail / eCommerce)

MHI Talent Solutions | Business Systems Manager (Retail / eCommerce)

Myers-HolumLos Angeles, CA, US
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Job Description

Job Description

Job Overview :

One of MHI's esteemed clients is seeking to hire someone to manager the administration and support of NetSuite and integrated retail systems across eCommerce, POS, and fulfillment platforms. It plays a key part in optimizing backend operations, maintaining data accuracy, and ensuring seamless system performance across omnichannel retail workflows. The ideal candidate brings hands-on experience with NetSuite, Shopify, and third-party logistics integrations, along with a strong understanding of retail order lifecycle processes, system customizations, and cross-functional support.

System Administration & Support – Retail & eCommerce Focused

  • Collaborate with internal teams and external NetSuite implementation partners to support configuration, data migration, testing, and go-live activities, ensuring alignment with retail operations and omnichannel processes.
  • Administer, configure, and maintain NetSuite, with a focus on modules related to Sales Orders, Inventory, Fulfillment, Payments, and Customer Records.
  • Monitor and troubleshoot order flow and transaction syncing across eCommerce (Shopify), OMS, POS(Shopify), and fulfillment systems, addressing data integrity and system errors promptly.
  • Manage user roles and access controls across systems supporting retail and DTC operations.
  • Partner with IT and third-party vendors to support and maintain integrations with Shopify, 3PLs, POS, Salesforce, OMS, and other platforms.

Customization & Process Optimization

  • Build and maintain custom workflows, saved searches, dashboards, and reports tailored to retail performance, order lifecycle tracking, and inventory management.
  • Collaborate with eCommerce, operations, and merchandising teams to identify and implement process improvements that enhance customer experience and operational efficiency.
  • Contribute to the deployment of new modules or features within NetSuite to support retail business needs (e.g., returns processing, multi-location inventory, promotions).

    • Cross-Functional Support & Training

  • Provide day-to-day application support for business users across Retail, eCommerce, Customer Experience, and Operations.
  • Develop and maintain SOPs and training materials, and lead onboarding or refresher sessions to maximize user adoption of tools and best practices.
  • Serve as a NetSuite subject matter expert for retail-related workflows and data structures.

    • Implementation & Integration Support

  • Partner with third-party implementation and development teams to support system rollouts, custom integrations, and performance tuning across NetSuite, Shopify, OMS, and 3PLs.
  • Participate in business requirements gathering, UAT (User Acceptance Testing), and post-go-live support phases.
  • Monitor and improve data flow between systems, ensuring alignment of product data, order data, fulfillment status, and customer records.

    • Data Management & Retail Reporting

  • Maintain data accuracy and completeness across retail platforms, including item catalog, pricing, promotions, SKUs, and channel-specific attributes.
  • Create and maintain reports and dashboards to support retail KPIs, such as sales performance, return rates, fulfillment rates, and channel profitability.
  • Assist with audits, reconciliations, and compliance reporting as required.

    • Qualifications : Education :

  • Bachelor's degree in Information Systems, Business, Retail Management, or a related field—or equivalent experience.

    • Experience :

  • 3–5+ years of experience as a NetSuite Administrator or Business Systems Analyst, preferably in retail, fashion, or consumer goods.
  • Proven experience supporting Shopify eCommerce platforms and Shopify retail POS systems.
  • Experience integrating and troubleshooting systems used in omnichannel retail operations, such as OMS, WMS, and 3PLs.

    • Skills & Knowledge :

  • Strong knowledge of NetSuite ERP, especially Order Management, Inventory, CRM, and Fulfillment workflows.
  • Familiarity with SuiteScript, SuiteFlow, and NetSuite customization tools.
  • Working knowledge of EDI, API integrations, and retail-specific data flows.
  • Understanding of retail lifecycle workflows including pricing, promotions, returns, and channel-specific fulfillment.
  • SQL or other reporting / query tools is a plus.

    • Certifications :

  • NetSuite Certified Administrator or ERP Consultant certification (preferred).

    • Soft Skills :

  • Excellent communication and collaboration skills with both technical and non-technical stakeholders.
  • Ability to manage multiple projects and deadlines in a fast-paced retail environment.
  • Strong problem-solving skills and a continuous improvement mindset.
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