Talent.com
IT Tech - Tier 2 / Service Coordinator

IT Tech - Tier 2 / Service Coordinator

HCS Technical Services LLCSan Marcos, TX, US
job_description.job_card.variable_hours_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Join to apply for the IT Tech - Tier 2 / Service Coordinator role at HCS Technical Services LLC

1 day ago Be among the first 25 applicants

Join to apply for the IT Tech - Tier 2 / Service Coordinator role at HCS Technical Services LLC

Get AI-powered advice on this job and more exclusive features.

Direct message the job poster from HCS Technical Services LLC

  • ?Founder and CEO at HCS Technical Services LLC, ?Growth Fanatic

HCS Technical Services LLC is a dynamic Managed IT Services firm that provides first-class solutions, implementation, monitoring & support services to the business community. Our primary objective is to deliver business solutions that ensure clients achieve and maintain a competitive edge.

An ideal candidate would be an experienced Tier 2 or 3 IT generalist who is able to confidently take on issues escalated from T1 team members.

The success of our business is founded on our great relationships with our clients, which means prompt, friendly and successful customer service outcomes. We are looking for someone who will be able to solve higher level ticket issues as well as coordinate the service boards to ensure quality service delivery. This position requires a high level of organization, multi-tasking and technical knowledge. Additionally, the Service Coordinator will mentor and coach the T1 technicians to ensure the best methods are in use to meet the client's needs.

Essential Duties and Responsibilities :

The Service Coordinator will be responsible for handling and resolving T2 / T3 service requests as well as ensuring overall timely and effective delivery of IT services to clients. This will involve coordinating with clients, technical staff, and vendors to schedule service delivery, track progress, and ensure that service level agreements (SLAs) are met.

Specific Duties :

  • Manage service requests or tickets ensuring timely and effective delivery of IT services to clients.
  • Serve as an escalation point for tickets that T1 staff is unable to solve.
  • Collaborate with the Operations Manager to develop and implement strategies for improving service delivery quality and efficiency.
  • Maintain a high level of customer satisfaction by ensuring timely, effective, and responsive service across the Service Team.
  • Ensure compliance with Service Level Agreement (SLA) contracts, service delivery policies, HCS procedures, and guidelines.
  • Generate reports on service delivery metrics, including SLA adherence, performance trends, and areas for improvement.
  • Act as a liaison between clients, technical staff, and vendors to ensure effective communication and collaboration.
  • Lead team of T1 IT Specialists providing feedback, coaching, and mentoring.
  • Lead regular ticket review meetings with the Service Team
  • Manage and monitor adherence to internal KPI (Key Performance Indicator) goals set by management.

    • Knowledge, Skills, and / or Abilities :

    The items listed below are representative of the knowledge, skill, and / or ability preferred. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Excellent communication and interpersonal skills to manage relationships and expectations with clients, technical staff, and vendors.
  • Strong organizational and time management skills to manage service requests, schedules, and documentation effectively.
  • Strong analytical skills to monitor and track service delivery metrics and identify areas for improvement.
  • Ability to think strategically and contribute to service delivery strategy and planning, as well as execute tactical initiatives.

    • Credentials and Experience :

  • At least 2-3 years of experience in a technical support role in an IT or MSP environment.
  • Experience with service delivery tools and systems, including remote monitoring and management (RMM), professional services automation (PSA), and ticketing systems.
  • Experience with network infrastructure and software, including operating systems, virtualization, and cloud technologies.
  • A+ certification ideal
  • MS900 certification ideal
  • Network+ certification ideal
  • Security + certification ideal

    • Job Type : Full-time

    Pay : $23.00 - $28.00 per hour

  • 401(k)
  • 401(k) matching
  • Health insurance
  • Paid time off
  • Vision insurance

    • Schedule :

  • 8 hour shift

    • Application Question(s) :

  • HCS staff works primarily in the office in San Marcos, TX and reliable transportation is necessary for client on-site visits. Please ensure you are prepared to report to work in San Marcos, TX and have reliable transportation prior to applying.

    • Experience :

  • technical support / MSP : 2 years (Required)

    • Ability to Commute : Seniority level

    Seniority level

    Mid-Senior level

    Employment type

    Employment type

    Full-time

    Industries

    IT Services and IT Consulting

    Referrals increase your chances of interviewing at HCS Technical Services LLC by 2x

    Get notified about new Service Coordinator jobs in San Marcos, TX

    Human Resources Information System Analyst

    New Braunfels, TX $115,000.00-$135,000.00 3 weeks ago

    Artificial Intelligence Systems Analyst - ITD

    New Braunfels, TX $115,000.00-$135,000.00 3 days ago

    GIS Analyst II - TPP Division - Austin, TX

    AI Program Risk Analyst Intern - Information Technology Division

    We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

    J-18808-Ljbffr

    serp_jobs.job_alerts.create_a_job

    It Coordinator • San Marcos, TX, US

    Job_description.internal_linking.related_jobs
    • serp_jobs.job_card.promoted
    Tech Support Tier I

    Tech Support Tier I

    AkkodisAustin, TX, US
    serp_jobs.job_card.permanent +1
    Contract : 6 month contract with likely extension.NOT Open to C2C or sponsorship.Must possess excellent technical aptitude, written and oral communications skills and the ability to deal effectively...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Tech Support Tier I (Austin)

    Tech Support Tier I (Austin)

    AkkodisAustin, TX, US
    serp_jobs.job_card.part_time +2
    Contract : 6 month contract with likely extension.NOT Open to C2C or sponsorship.Must possess excellent technical aptitude, written and oral communications skills and the ability to deal effectively...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Facilities Coordinator

    Facilities Coordinator

    Cisco Equipment Rentals LLCSeguin, TX, United States
    serp_jobs.job_card.full_time
    Cisco Equipment Rentals is seeking a highly skilled and motivated Field Technician to provide exceptional service and maintenance for our fleet of heavy equipment. As a Field Technician, you will wo...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Auto Body Technician - Flat Rate

    Auto Body Technician - Flat Rate

    Crash ChampionsSpring Branch, TX, US
    serp_jobs.job_card.full_time
    As one of the fastest-growing and most exciting brands in the industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.The co...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    Travel Certified Occupational Therapy Assistant - $1,575 per week

    Travel Certified Occupational Therapy Assistant - $1,575 per week

    SkyBridge Healthcare TherapyLockhart, TX, United States
    serp_jobs.job_card.full_time
    SkyBridge Healthcare Therapy is seeking a travel Certified Occupational Therapy Assistant for a travel job in Lockhart, Texas. Job Description & Requirements.Certified Occupational Therapy Assistant...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Nurse Practitioner Primary Care

    Nurse Practitioner Primary Care

    HealthEcareers - ClientJohnson City, TX, USA
    serp_jobs.job_card.full_time
    Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities.Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empo...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    B-Level Technician

    B-Level Technician

    Cisco Equipment Rentals LLCSeguin, TX, United States
    serp_jobs.job_card.full_time
    The Lube Technician is responsible for traveling to customer's job sites and performing preventative maintenance services and inspections on Cisco equipment. Applicants must be able to excel in a te...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Travel Skilled Nursing Facility (SNF) Physical Therapy Assistant

    Travel Skilled Nursing Facility (SNF) Physical Therapy Assistant

    Core Medical GroupLuling, TX, US
    serp_jobs.job_card.permanent +1
    Core Medical Group is seeking a travel Skilled Nursing Facility (SNF) Physical Therapy Assistant for a travel job in Luling, Texas. Job Description & Requirements.Client in TX seeking Physical T...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Travel Skilled Nursing Facility (SNF) Physical Therapy Assistant - $1,390 per week

    Travel Skilled Nursing Facility (SNF) Physical Therapy Assistant - $1,390 per week

    Core Medical GroupLuling, TX, United States
    serp_jobs.job_card.full_time +2
    Core Medical Group is seeking a travel Skilled Nursing Facility (SNF) Physical Therapy Assistant for a travel job in Luling, Texas. Job Description & Requirements.Client in TX seeking Physical Thera...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    EMPLOYEE SERVICES COORDINATOR

    EMPLOYEE SERVICES COORDINATOR

    ESFMAustin, TX, US
    serp_jobs.job_card.full_time
    Position Title : EMPLOYEE SERVICES COORDINATOR.ESFM is the corporate facilities management (FM) division of Compass Group USA, a Gold-level Corporate Sustaining Partner of the International Facility...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
    • serp_jobs.job_card.promoted
    Lead CT Technologist

    Lead CT Technologist

    AscensionKyle, TX, United States
    serp_jobs.job_card.full_time
    Full time Day 40 hours (Monday - Friday 8 : 00 a.Various health insurance options & wellness plans.Retirement benefits including employer match plans. Long-term & short-term disability.Employee assist...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Travel Physical Therapy Assistant (PTA) - $1,662 per week in Luling, TX

    Travel Physical Therapy Assistant (PTA) - $1,662 per week in Luling, TX

    AlliedTravelCareersLuling, TX, US
    serp_jobs.job_card.full_time
    AlliedTravelCareers is working with Windsor Healthcare Recruitment Group, Inc.Physical Therapy Assistant (PTA) in Luling, Texas, 78648!. MAKE SURE PRESCREEN IS FILLED OUT AND ATTACHED UPON SUBMITTIN...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Travel CT Tech - $2,221 to $2,374 per week in San Marcos, TX

    Travel CT Tech - $2,221 to $2,374 per week in San Marcos, TX

    AlliedTravelCareersSan Marcos, TX, US
    serp_jobs.job_card.full_time
    AlliedTravelCareers is working with Host Healthcare to find a qualified CT Tech in San Marcos, Texas, 78666!.Host Healthcare is an award-winning travel healthcare company with an immediate opening ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Administrative Coordinator

    Administrative Coordinator

    thyssenkrupp Supply Chain Services NA, Inc.Kyle, TX, United States
    serp_jobs.job_card.full_time
    Company With around 480 locations in over 40 countries, thyssenkrupp Materials Services is the biggest materials distributor and service provider in the western world. The broad service spectrum off...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    CT Tech

    CT Tech

    AscensionKyle, Texas, United States
    serp_jobs.job_card.full_time
    Full time Day 40 hours (Monday - Friday 8 : 00 a.Various health insurance options & wellness plans.Retirement benefits including employer match plans. Long-term & short-term disability.Employee assist...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
    • serp_jobs.job_card.promoted
    Customs and Border Protection Officer

    Customs and Border Protection Officer

    U.S. Customs and Border ProtectionJohnson City, TX, United States
    serp_jobs.job_card.full_time
    Customs and Border Protection (CBP) offers those interested in a career in law enforcement an exceptional opportunity to work with an elite team of highly trained professionals whose camaraderie, p...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Information Technology Coordinator II

    Information Technology Coordinator II

    University of Texas at AustinAustin, TX, United States
    serp_jobs.job_card.full_time
    Information Technology Coordinator II.Serving under the Division of Student Affairs, University Unions' mission is to enhance the student experience and to enrich campus life by providing cultural,...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Project Superintendent - Texas Region

    Project Superintendent - Texas Region

    FAIRWAY CONSTRUCTIONLockhart, TX, US
    serp_jobs.job_card.full_time
    Position Title : Project Superintendent (this is a traveling superintendent position).Company : Fairway Construction Co.Location : Texas, Dallas / Fort Worth area and flexibility in other parts of Texas...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days