Job Description
Job Description
Salary :
St. Johns Ministries is a community-supported non-profit organization committed to making a positive impact in service to those experiencing homelessness and housing insecurity in our community. Those we serve are considered guests of our organization. We are seeking a Guest Services Coordinator to support our two daytime resource centers, with primary responsibilities at the Micah Center.
Position Overview :
The Guest Services Coordinator serves as the welcoming presence and central point of contact for guests, community members, and service providersboth in person at our daytime resource center and through phone and email. This role blends hospitality with organization, providing administrative and program support to ensure smooth daily operations. Working closely with staff and volunteers, the Guest Services Coordinator helps create a safe, respectful, and dignified environment for those we serve.
General Responsibilities :
Administrative and Operational Tasks
- Answer phone calls, emails, and other correspondence and direct to other staff members as fitting.
- Arrange appointments for guests with case managers.
- Manage incoming and outgoing mail deliveries and ensure that mail is properly distributed to guests.
- Oversee daily tasks, including maintaining shared areas, preparing coffee, and assisting guests with information.
- Perform light cleaning and maintenance duties, collaborating with facilities and shelter staff to ensure a safe and well-kept environment.
- Maintain an inventory of office supplies and ensure that all areas remain clean and organized.
Program and Guest Engagement
Provide direction for volunteers and assist staff members as needed.Schedule and confirm services, programs, and workshops with community providers through emails, phone calls, and thank-you notes.Communicate offerings to guests at daytime resource centers to foster positive engagement and participation.Safety and Security
Monitor guest activity and security cameras to help ensure a safe, welcoming, and respectful environment.Respond promptly to guest needs or concerns, notifying leadership, security, or emergency services when appropriate.Engage with guests, staff, volunteers, and community members in a kind, professional manner while maintaining healthy boundaries.Participation Tracking and Coordination
Document and analyze participation data to support funding requests and grant applications.Coordinate with the Community Engagement Team to prevent duplicate contacts with volunteers and community partners.Perform additional duties as assigned.
Education or Experience
Experience in customer service, as this role serves as the first point of contact for visitors and callers.Administrative experience, including scheduling appointments, managing correspondence, maintaining records, and proficiency with office software such as Microsoft Office or Google Workspace.Experience in a nonprofit setting is a plus, providing familiarity with the unique challenges and goals of mission-driven organizations.Skills and Abilities
Strong verbal and written communication skills to interact effectively with guests, staff, volunteers, and service providers.Organizational skills, including the ability to multitask, prioritize responsibilities, and maintain an organized workspace.Professional demeanor and appearance, representing the organization to the public with integrity.Problem-solving skills to manage unexpected situations calmly and efficiently, including resolving conflicts and addressing front-desk issues.Comfort and experience working with vulnerable populations, such as individuals facing mental health challenges, substance use, trauma, low-income circumstances, or homelessness.Uphold professionalism by maintaining confidentiality and demonstrating integrity in all interactions.Demonstrate a genuine passion for St. Johns Ministries mission of honoring dignity, restoring hope, and creating lasting change for individuals experiencing homelessness or housing instability.Exhibit empathy and compassion, supporting individuals in challenging circumstances with patience, understanding, and a non-judgmental approach.Maintain kindness and a welcoming demeanor toward guests, staff, volunteers, and community members, while establishing and respecting healthy boundaries.Communicate clearly and effectively in all interactions, fostering positive relationships and a supportive environment.Physical Demands :
Work Location : Spend significant time at the work location with extensive walking, lifting, and carrying materials up to 20 lbs.Computer Use : Perform administrative tasks involving typing and computer use.Work Environment :
Professional Setting : Operate in a professional office environment using standard office equipment.Safety Protocols : Follow safety protocols, including the use of PPE, to minimize health risks.Supplies : Cleaning supplies are utilized to help prevent the spread of cold and flu viruses, ensuring a healthier environment for everyone.