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Outside Sales Professional

Outside Sales Professional

Service Corporation InternationalSan Bernardino, CA, US
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Pre-Planning Advisor Restricted (PPAR)

Our associates celebrate lives. We celebrate our associates.

Consider the possibilities of joining a Great Place to Work!

Job Responsibilities

Lead Generation

  • Consistently networks and builds relationships to generate recommendations for gaining referrals for both at-need cemetery arrangements and pre-need arrangements using company tools, processes and standards
  • Holds self accountable for prospecting a minimum of 4 hours every day (if working 8 hours) such as approaching families face-to-face during events, door knocking or group seminars
  • Obtains referrals from families served by the location by following up through visits with families after the service
  • Networks and builds community and civic relationships
  • Explains and presents Dignity Memorial Personal Planning Guide presentations to families served and referred families
  • Maintains and tracks activity levels to ensure productivity
  • Remains flexible with schedule to achieve results; often works nights and weekends

Build Relationships with Families

  • Establishes and maintains strong business relationships with families by connecting with the family, relating to them, resolving their concerns and needs, and committing to follow through
  • Responds to client inquiries in a timely, respectful, sensitive and professional manner
  • Supports families in time of grief with acts of kindness
  • Connects with families through listening, honest communication and genuine concern
  • Develops an understanding of each family's unique needs and offers solutions that provide value to them
  • Stays in touch with families to ensure satisfaction
  • Prepares for all appointments and performs all procedures with professionalism and attention to detail
  • Provides service beyond expectations to ensure satisfaction and to form the foundation for future sales based on long-term relationships
  • Builds trust-based relationships to earn the right to ask for referrals
  • Earns the right to gain referrals to offer protection to protect family members, and the family's relatives and friends, by educating them on the benefits of pre-planning

    • Teamwork

  • Consistently builds relationships and works cooperatively with the Funeral Director and other funeral home and / or cemetery staff
  • Collaborates and teams with funeral directors, location managers, and other members of funeral home and or cemetery staff, to provide seamless, high quality service
  • Represents a continuous link from services provided at need, through aftercare, to providing services to protect families in future
  • Thoroughly and completely reviews previous services and contacts with families to prepare to support current needs and or sales
  • Acts as one team, setting arrangement continuation visits within two to three days after the service
  • Shares family concerns with rest of the SCI team

    • Minimum Requirements

    Education

  • High school education or equivalent
  • 1-2 years of college or equivalent experience

    • License

  • Current state / province issued driver's license with an acceptable driving record
  • In states / provinces where required, must hold a Funeral Directors License to perform this role

    • Experience

  • Sales experience or one to two years industry experience or equivalent education
  • Previous experience with Customer Relationship Management (CRM) systems is a plus

    • Knowledge, Skills and Abilities

  • Basic computer and technology skills within a sales environment
  • Ability to work well in a team, as well as independently
  • Ability to work beyond "standard" hours as the need arises
  • Good driving record
  • Good work ethic
  • High-level of integrity
  • Creative, outgoing and energetic
  • Comfortable presenting in front of others
  • Desire to help others
  • Bilingual, knowledge of another language is a plus

    • Work Conditions

    Work Environment

  • Work indoors and outdoors during all seasons and weather conditions
  • Local and / or multiple location traveling required
  • Comply with dress code policy

    • Work Postures

  • Sitting continuously for many hours per day, up to 6 hours per day
  • May climb stairs to access buildings

    • Physical Demands

  • Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage

    • Work Hours

  • Working beyond "standard" hours as the need arises

    • Compensation : Salary : $15.95 / hr.- $21.95 / hr.

    Benefits : Part-time associates working an average 20 hours a week may be eligible for 401(k).

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    Outside Sales Professional • San Bernardino, CA, US

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