Customer Communication Specialist Job at Accuserve Solutions, Inc in Kansas City

Overview

NOTE : This is a remote work opportunity. However, candidates must reside in the Phoenix AZ metro area.

Who Is Accuserve

Accuserve is a Managed Repair Experience Company, unifying and humanizing the experience for people simply trying to take care of the things they treasure most. As an integrated community of claims and restoration experts, we're redefining how smart, unified, and human the experience can be to fix what matters most to people in extreme times of need. We are builders, innovators, community leaders, facilitators, connectors, dreamers, keepers, mothers, fathers, sisters, and brothers. We\'re human too and know what it means to take care of you and your property.

Job Summary

The Customer Communication Specialist plays a critical role as the first point of contact in the property claims process. The representative will work in a Call Center environment and must display a high level of empathy, customer service, attention to detail, while assisting the callers. In this role, you’ll handle inbound and outbound calls from insured homeowners, contractors, and carrier partners to receive, review, and initiate property damage claims. Working in a fast-paced, Call Center environment, you’ll be on the front lines of customer experience, delivering compassion, clarity, and confidence during moments of disruption and loss.

What We’re Looking For

We’re not just hiring for experience; we’re hiring for drive and potential. If you’re hungry to learn, eager to grow, and ready to roll up your sleeves, you’ll thrive here.

We want team members who are here for the long haul, people who take ownership, lean into challenges, and want to grow their career in property claims. Whether you\'re starting out or making a career shift, we care more about your attitude, motivation, and commitment to service than having a resume that checks every box. This role is ideal for someone who wants to be actively engaged, make meaningful contributions, and build a future with a team that values trust, growth, and grit.

This Role Isn’t for You If

• You’re okay with just getting by instead of striving to improve.
• You avoid challenges instead of seeing them as opportunities to grow.
• You’re not open to feedback or coaching.
• You struggle in a fast-paced, high-energy, customer-focused environment.

Key Responsibilities

Minimum Qualifications

Why Join Accuserve?

Accuserve’s Human Centric Value Proposition

Accuserve is built on a foundation of community, fostering valuable connections, and creating an innovative approach to help you navigate the insurance landscape. Built on culture, grounded in compassion.

Accuserve Values

Communicating and Connecting, Doing the Right Thing, Compassionately Serve, courageously making an Impact and Staying Curious.

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