Quality Specialist

A company is looking for a Temporary Quality Specialist.

Key Responsibilities

Analyze calls, emails, social media posts, and SMS contacts to ensure quality standards are met

Monitor agents' interactions in real time or retrospectively to ensure proper workflow

Provide feedback and recommendations based on quality assessments and customer satisfaction data

Required Qualifications

Proficiency in Microsoft Office 365, particularly Excel

Ability to collaborate effectively with team members

Experience in providing constructive feedback to agents

Strong decision-making skills

Ability to work independently