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Design Consultant Job at First Texas Homes in Dallas
Design Consultant Job at First Texas Homes in DallasMediabistro • Dallas, TX, United States
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Design Consultant Job at First Texas Homes in Dallas

Design Consultant Job at First Texas Homes in Dallas

Mediabistro • Dallas, TX, United States
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Position Summary

The Design Consultant will counsel and direct homebuyers in the selection of all standard and upgrade options to personalize their new home.

  • Providing homeowners with professional design experience that will allow them to select available options, discuss finishes and various upgrades to assist in making their dream home become a reality.
  • Provide buyers with product information, upgrade options, pricing information within buyers' budget.
  • Handle all revisions relating to color selections and addendum options in a timely and accurate manner with adherence to the cut-off schedule.
  • Calculate pricing, prepare paperwork for buyers' review and approval.
  • Manage the option selections and act as a liaison between construction, subcontractors, sales, and field.
  • Respond to questions and customer concerns from Field, Customer Care, trade partners, and contractors on addendums and color selections.
  • Meet or exceed expectations set for customer experience scores and sales goals incentives.
  • Deliver revenue, margin, productivity, and customer experience standards in line with Company objectives.
  • Ensure all paperwork and diagrams are correct and appropriate for homebuyers, construction, and trade partners.
  • Input product item numbers into the design specification sheets on the computer and verify for accuracy.
  • Communicate any delays or issues to the Design Center Manager and any other necessary team member(s).
  • Attend model walks and community kick-off meetings, as necessary.
  • Manage the change order process.
  • Prepare an accurate schematic drawing for concrete, electrical, plumbing, carpentry, and flooring change order options for the Construction Department.
  • Provide an elevated customer experience from start to finish per company objectives.
  • Other duties as assigned.

Minimum Qualifications

  • Minimum of 2 years of experience in a builder design center, retail design center, or previous client-facing design experience with a strong focus on customer service.
  • Strong numeric orientation.
  • Strong PC skills with high proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), Adobe Pro, and internet-based programs (Internet Explorer, Google Chrome). Prior experience with Corrigo, Enterprise-One / JD Edwards, ShareFile, DocuSign, Envision, and Hyphen Solutions preferred.
  • Strong written and verbal communication skills.
  • Customer service oriented.
  • Excellent selling, organizational, leadership, and interpersonal skills.
  • Ability to effectively sell / promote products that contribute to the success of the Design Studio and foster customer satisfaction.

    • Education

  • A bachelor's degree in interior design or related field or equivalent years of experience.

    • Physical Demands and Work Environment

  • Prolonged periods of sitting at a desk and working on a computer.
  • Must be able to lift up to 20 pounds at times.

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    Design Consultant • Dallas, TX, United States