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Floral Service Clerk

Floral Service Clerk

Pete's Fresh MarketChicago, IL, US
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Title

Floral Service Clerk

Pay Grade

Non-Exempt

Major Department

Produce

Minor Department

Floral

Reports to

Store Manager, General Manager

Job Summary : The Floral Service Clerk must smile, greet, and be courteous to customers. S / he must work with management and all other associates to provide a high level of customer service, be punctual, assist in any way possible and as directed to provide for a clean and safe store environment. S / he must maintain and operate the Floral Department in an efficient manner within Company policy. Ensure that the Floral Department contributes to the financial best interests of the store. As a PFM team member is able to exemplify Pete’s Four Pillars of Value, Aesthetic, Quality, and Customer Service.

Essential Job Responsibilities

  • Perform all duties according to Company policies and procedures.
  • Maintain a neat, well-groomed personal appearance at all times and observe Company dress code.
  • Observe shift operating hours at all times as scheduled or assigned by Store Manager.
  • Adhere to all local, state, and federal health and civil code regulations.
  • Assist in receiving and unloading of merchandise.
  • Check and verify grocery receiving to ensure that items listed on vendor invoices are all delivered.
  • Check products for quality, count, and condition.
  • Take product to storage or shelf areas.
  • Open cartons and price, display, store or process product according to established procedures and policies.
  • Communicate with Manager or other designated personnel of low inventory conditions or spoilage problems.
  • Handle damaged and spoiled products according to Company policy and assist in controlling the level of damaged goods.
  • Answer phones and take special orders.
  • Ensure the proper processing, arranging, packaging, and pricing of merchandise.
  • Comply fully with all Safety Policies and Procedures.
  • Greet all customers and provide them with prompt and highly friendly, courteous service and / or assistance. Focus on suggestive selling to reach weekly sales goals.
  • Other duties as assigned.

Education / Certifications

  • High School Diploma or G.E.D. with 0-3 years of experience in grocery store or similar retail environment.
  • Must have a valid and up to date Food Handler’s Certificate.
  • Must have basic math / calculating skills.

    • Other Knowledge, Skills, and Abilities

  • Must be capable of providing and modeling exceptional customer service.
  • Must have excellent communication skills in order to communicate effectively with customers, store leadership, and fellow-team members.
  • Must be detail oriented, self-motivated, and able to work independently or in groups.

    • Work Environment / Physical Demands

  • Must have the physical ability to stand for extended periods of time, bend, climb, balance, stoop to grasp objects, kneel, crouch, crawl, frequently push / pull up to 100 lbs., frequently lift and / or move loads up to 50 lbs., and occasionally lift 75 lbs.
  • Occasional high stress when dealing with systems / customers / staff.
  • Able to work a flexible schedule with various shifts, including weekends and holidays, as determined by the store / business needs and as required to ensure adequate store staffing.
  • Must have reliable source of transportation.

    • The above declarations are not intended to be an all-inclusive list of the duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job.

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    Floral Clerk • Chicago, IL, US