Customer Advocacy Data Analyst

A company is looking for a Customer Advocacy Data Analyst to collect, analyze, and interpret data for enhancing complaint handling and resolution processes in mortgage servicing.

Key Responsibilities

Design and maintain a centralized complaint root cause tracking system

Monitor recurring issues and partner with operational teams for accurate root cause assignment

Develop and maintain Power BI dashboards to visualize complaint trends and performance metrics

Required Qualifications, Training, and Education

High school diploma or GED required; Associate's degree preferred

Strong technical skills in SQL, Excel, Power BI, Tableau, and Python

Two to four years of related experience and / or training required

Experience with mortgage default processes is preferred

Bi-lingual language skills are a plus