Customer Care Rep

Customer Care Representative

If you are interested in applying for this role, please email your resume to Jordan at Jarodriguez@apexsystems.com.

Client Type : Fast-Food Restaurant

Duration : Long Term Contract (6 Month Renewals)

Location : San Antonio, TX hybrid see notes below

Schedule : Saturday-Wednesday 9am 6pm (Flexible hours available)

Rate : up to $18 / hr.

Hybrid Schedule Details :

Saturday Sunday : Remote

Monday Wednesday : Onsite

Thursday Friday : Off

About the Role :

As a Customer Care Representative, you'll play a key role in supporting our client's mobile app users by providing prompt, friendly, and solution-oriented service. You'll handle customer inquiries related to rewards, payments, and app functionalityprimarily through chat and emailusing templated responses to ensure consistency and efficiency.

This role is ideal for someone who is dependable, communicative, and eager to learn. You'll be part of a collaborative team that values personality and reliability, especially during weekend remote shifts. With comprehensive training and long-term growth potential, this position offers a great opportunity to build your customer service skills in a fast-paced, tech-enabled environment.

Brief Description of the Project and Responsibilities :

Resolve customer-facing issues related to the mobile app, including rewards and payment concerns

Communicate via chat and email using templated responses

Escalate issues appropriately following established protocols

Maintain consistent productivity and responsiveness, especially during remote weekend shifts

Ensure reliable internet access while working remotely

Required Skills & Experience :

12 years of customer care or support experience

Experience handling customer intake via chat and phone

Strong written communication skills

Ability to follow and adapt templated responses

Basic proficiency in Microsoft Office

High reliability and professionalism

Preferred Qualifications :

Familiarity with chat-based customer support tools

Understanding of mobile apps and rewards programs (especially in the fast-food industry)

Ability to learn quickly and adapt to new systems

Strong internet connectivity for remote work

Prior experience supporting fast-food or retail customers

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.