Medical Triage Specialist

Description

Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve.

Summary :

The Medical Triage personnel is responsible for taking incoming patient calls and delegating requests appropriately. Delivers quality customer service over the phone and engages in positive relationships with patients.

Responsibilities :

• Provides excellent customer service when interacting with patients and all office visitors.
• Distinguishes best course of action to address patient needs based on information gathered through conversation.
• Consults with providers to clarify and obtain information regarding office visit, post operative, and medication questions from patients.
• Directs patient medication refills with providers via EPIC.
• Collaborates with various departments regarding patient care.
• Updates patient records in EPIC.
• Carries out resending of work notes, scheduling patient appointments, sending patient orders and assisting with providing patient call backs regarding test results.

Other information : Qualifications

Required

Job Details

Legal Employer : Pardee - HCHC

Entity : Pardee UNC Health Care

Organization Unit : Pardee Orthopedics Turtle Creek

Work Type : Full Time

Standard Hours Per Week : 40.00

Work Assignment Type : Hybrid

Work Schedule : Day Job

Location of Job : TURTLE CRK

Exempt From Overtime : Exempt : No

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.