Guest Experience Associate (Hiring Immediately)

Crew Members are generally responsible for delivering great and friendly guest experiences. They prepare products according to operational and quality standards and serve them with enthusiasm in a clean, fast paced environment. They work as part of a team to meet our Guests' needs and give them a reason to come back.

Responsibilities Include :

Team Environment

Work well and interacts with others respectfully

Respond positively to coaching and feedback

Communicate with team members

Able to learn and execute multiple tasks

Operational Excellence

Provide guest service

Resolve guest issues

Follow Brand standards, recipes and systems

Follow safety, food safety, and sanitation guidelines; comply with all applicable laws

Maintain clean and neat work environment

Profitability

Execute restaurant standards and marketing initiatives

Handle POS transactions and payments with accuracy

Prepare and deliver all products according to Brand standards

Skills / Qualifications :

Capable of counting money and making change

Able to operate restaurant equipment

Competencies : Guest Focus

Understands and exceeds guest expectations, needs and requirements

Develops and maintains guest relationships

Display a sense of urgency with guests

Seeks ways to improve guest satisfaction; asks questions, commits to follow-through

Resolves guest concerns by following Brand recommended guest recovery process

Passion for Results

Sets and maintains high standards for self and others, acts as a role model

Consistently meets or exceeds goals

Contributes to the overall team performance; understands how his / her role relates to others

Problem Solving and Decision Making

Identifies and resolves issues and problems

Uses information at hand to make decisions and solve problems; includes others when necessary

Interpersonal Relationships and Influence

Develops and maintains relationships with team

Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments