Collections Specialist

A company is looking for a Capital Collections Specialist I to manage delinquent accounts and recover outstanding balances.

Key Responsibilities

Manage delinquent accounts across different lending products

Communicate with customers to negotiate payoffs and payment plans for outstanding balances

Work cross-functionally with billing, accounting, and operational risk teams

Required Qualifications

1-2 years of relevant collections experience in the lending field

Highly organized, self-motivated, flexible, and adaptable

Ability to follow process and procedure throughout complex customer interactions

Strong written and verbal communication skills

Ability to navigate complex customer problems while ensuring compliance with program requirements