Patient Services Specialist - Platinum Global - PRN - Medical Center

Patient Services Specialist Prn

At Houston Methodist, the Patient Services Specialist PRN is responsible for providing customized concierge assistance to patients serving as the primary point of contact for all inpatient, outpatient, and physician office facilitation for their respective patients. The Patient Services Specialist PRN facilitates services for patients appropriately, thereby enhancing the reputation of Houston Methodist and is a fundamental contributor to the patient experience.

Houston Methodist Standard

Patient Age Group(s) And Population(s) Served

Refer to departmental "Scope Of Service" And "Provision Of Care" Plans, As Applicable, For Description Of Primary Age Groups And Populations Served By This Job For The Respective Hm Entity.

Houston Methodist Experience Expectations

Provide personalized care and service by consistently demonstrating our I Care Values :

• Integrity : We are honest and ethical in all we say and do.
• Compassion : We embrace the whole person including emotional, ethical, physical, and spiritual needs.
• Accountability : We hold ourselves accountable for all our actions.
• Respect : We treat every individual as a person of worth, dignity, and value.
• Excellence : We strive to be the best at what we do and a model for others to emulate.
• Practices the Caring And Serving Model
• Delivers personalized service using Hm Service Standards
• Provides for exceptional patient / customer experiences by following our Standards Of Practice of always using Positive Language (Aidet, Managing Up, Key Words)
• Intentionally collaborates with other healthcare professionals involved in patients / customers or employees' experiential journeys to ensure strong communication, ease of access to information, and a seamless experience
• Involves patients (customers) in shift / handoff reports by enabling their participation in their plan of care as applicable to the given job
• Actively supports the organization's vision, fulfills the mission and abides by the I Care values

Responsibilities

People Essential Functions

Service Essential Functions

Quality / Safety Essential Functions

Finance Essential Functions

Growth / Innovation Essential Functions

This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business / job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.

Qualifications

Education

Work Experience

License / Certification

Licenses And Certifications - Required

Ksa / Supplemental Data

Knowledge, Skills, And Abilities

Supplemental Requirements

Work Attire

On-Call

Travel

Company Profile

Houston Methodist (Hm) is one of the nation's leading health systems and academic medical centers. Hm consists of eight hospitals : Houston Methodist Hospital, its flagship academic hospital in the heart of the Texas medical center, and seven community hospitals throughout the greater Houston metropolitan area. Hm also includes an academic institute, a comprehensive residency program, a global business division, numerous physician practices and several free-standing emergency rooms and outpatient facilities. Overall, Hm employs over 25,000 employees. Houston Methodist is supported by a wide variety of business functions that operate at the system level to help enable clinical departments to provide the best patient care and service in a spiritual environment.

In 2019 Houston Methodist and its physicians treat more than 6,333 international patients from more than 76 countries. Houston Methodist Global Health Care Services' consulting and education divisions also provide advisory services and training and development to health care organizations around the world.