Budtender

BUDTENDER The customer experience at Snaxland all starts and ends with the Budtender.  As a Budtender you are on the front lines of creating an exceptional customer experience through product education and recommendations, a pleasant and friendly demeaner and focus on the customer needs.

The budtender is responsible for promoting a work environment that is positive, fun, productive and rewarding for both the team and customers.   Roles and Responsibilities Customer Service Quickly greet and assist all customers in a courteous and friendly manner.

Demonstrates a positive attitude toward all customers.

Always practice exceptional customer service.

If needed, seek help from Lead Budtender or Managers.   Assist customers with requests in-store and on the phone as necessary.

Treat all customers and co-workers with dignity and respect.

Verify customer identification / paperwork to ensure every customer is legally able to shop.   Be well versed in products, in-store selections, promotions and specials to assist in up-selling opportunities.

Assist in maintenance of the sales floor and back-of-house so the store is clean, tidy, organized & well-stocked.  Cash Handling, Transactions and Point of Sales Systems Accurately manage and maintain a cash drawer ensuring all transactions are accurately accounted for.   Ensure that bills are verified utilizing tools provided to ensure fake tender is not accepted.

Able to accurately create / update customer profiles and complete purchases within the Point of Sales system.

Able to pull and print materials to correctly sticker and label product for the sales floor.

Work Experience :

• Previous work experience in cannabis, or related service industry, or work environment including face-to-face customer service or cash handling is preferred but not required.
• Good oral and written communication skills.
• Bilingual in English / Spanish preferred but not required.
• Knowledge of basic computer software and some comfort in Point-of-Sale software.

What You Should Bring :

Ability to perform the following physical tasks :