Talent.com
Guest Relations Agent

Guest Relations Agent

Four Seasons Hotels and ResortsFort Lauderdale, FL, US
job_description.job_card.variable_hours_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

About Four Seasons

About Four Seasons : Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location

Sophisticated style and energy in a celebrated vacation destination. Discover a modern reflection of the classic yacht club lifestyle. With a prime beachfront address, Four Seasons brings unrivalled style and service to this next-generation coastal city. Moments away, experience Fort Lauderdale's best shops, restaurants, marinas and entertainment – surrounding you with the spirit of one of the world's top yachting locales.

About the role

The Guest Relations Agent welcomes and registers hotel guests, checks guests out of the hotel, and responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons' policies.

What you will do

  • Check in guests in an efficient and friendly manner, assuring that guest is assigned type of room requested and the correct rate is charged.
  • Check out guest at end of stay, ascertaining guest satisfaction, collecting keys, posting late charges and settling bill accurately.
  • Assist with pre-arrival emails, monitor all Chat messages for Concierge, Guest Relations and FD, write special occasion card / notes, and assist with special occasion set up.
  • Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolve customer complaints; assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
  • Utilize a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests.
  • Accept reservations, changes and cancellations in the absence of Reservations Department Staff. Assist with responsibilities and duties in the absence of or due to heavy volume in the areas of the Concierge, Guest Relations, Guest Services, and lobby coverage.

What you bring

  • At least 1 year of hotel front desk / reception experience, preferably in a luxury hotel or resort.
  • Excellent personal presentation and interpersonal skills.
  • Strong time management skills : ability to multi-task, set priorities, and adjust to changing conditions. Willing to work in a fast-paced environment.
  • Ability to operate all computer equipment necessary to perform the job; knowledge of Microsoft Office Suite, Opera, and HotSOS preferred / is a plus.
  • Excellent communication and interpersonal skills; ability to work closely with other departments and communicate clearly and effectively with colleagues and guests.
  • What we offer

  • Competitive Salary, wages, and a comprehensive benefits package
  • Excellent Training and Development opportunities
  • Complimentary Accommodation at other Four Seasons Hotels and Resort
  • Complimentary Dry Cleaning for Employee Uniforms
  • Complimentary Employee Meals
  • Schedule & Hours

  • Full-Time
  • This position requires the flexibility to work a diverse schedule encompassing days, evenings, weekends, and holidays
  • Miscellaneous

    US work authorization is required.

    Please note that due to the large number of responses we receive only candidates being considered for the above position will be contacted for an interview.

    Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the EEO poster information, please visit the EEOC poster : https : / / eeoc.gov / sites / default / files / migrated_files / employers / poster_screen_reader_optimized.pdf

    J-18808-Ljbffr

    serp_jobs.job_alerts.create_a_job

    Guest Relation Agent • Fort Lauderdale, FL, US

    Job_description.internal_linking.related_jobs
    • serp_jobs.job_card.promoted
    Guest Concierge - Global Reservations

    Guest Concierge - Global Reservations

    Atlas Ocean VoyagesFort Lauderdale, FL, US
    serp_jobs.job_card.full_time
    At Atlas Ocean Voyages, boutique hospitality turns expeditions into an experience in service to deeper connections.Our highly curated, experiential, immersive voyages take travel to new levels of d...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Guest Services Manager

    Guest Services Manager

    Marriott InternationalKey Biscayne, FL, US
    serp_jobs.job_card.full_time
    Focus on the core content of the job post, removing all extra metadata, navigation mentions, and redundant headers.Keep the formatting beautiful and high signal to noise ratio.serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Bilingual Apartment Leasing Agent

    Bilingual Apartment Leasing Agent

    InterSolutionsPembroke Pines, FL, US
    serp_jobs.job_card.full_time
    Bilingual Apartment Leasing Consultant.Join Our Team as a Bilingual Apartment Leasing Consultant! Are you a people person who thrives in a fast-paced, customer-focused environment? Do you speak bot...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    Booking Agent

    Booking Agent

    HB TravelsMiami, Florida, United States
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time +1
    serp_jobs.filters_job_card.quick_apply
    Were looking for motivated, detail-oriented individuals to join our team as Booking Agents.In this role, you'll assist clients with planning and booking travel experiences including cruises, resort...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Guest Service Agent

    Guest Service Agent

    BrightlineFort Lauderdale, FL, US
    serp_jobs.job_card.full_time
    Job Category : Guest Experience.Requisition Number : GUEST002982.Location : BL - Fort Lauderdale Station, Ft Lauderdale, FL 33311, USA. You will be the face of Brightline Trains as guests enter our tic...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Guest Service Agent - Conrad Fort Lauderdale Beach

    Guest Service Agent - Conrad Fort Lauderdale Beach

    HiltonFort Lauderdale, FL, US
    serp_jobs.job_card.full_time
    Conrad Fort Lauderdale Beach is looking for a Guest Service Agent to join the Front Office Team! This luxurious oceanfront retreat offers a world of style, service and connection with globally insp...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Guest Service Agent

    Guest Service Agent

    Hampton Inn by Hilton Coconut Grove / Coral GablesMiami, FL, US
    serp_jobs.job_card.full_time
    Location : Hotel - Miami Coconut Grove.We are seeking a passionate and motivated Guest Service Agent to join our dynamic Front Desk Team. As a Guest Service Agent, you will be responsible for providi...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Guest Services Agent

    Guest Services Agent

    Highgate HotelsMiami Beach, FL, US
    serp_jobs.job_card.full_time
    Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.New York, Boston, Miami, San F...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Guest Services Agent - PT

    Guest Services Agent - PT

    Highgate HotelsMiami Beach, FL, US
    serp_jobs.job_card.full_time
    Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.New York, Boston, Miami, San F...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Guest Services Agent

    Guest Services Agent

    Hampton Inn & Suites by Hilton - Miami Brickell DowntownMiami, FL, US
    serp_jobs.job_card.full_time
    Position : Front Desk / Guest Service Agent.Pay Rate : $16 - $18 per hour + Potential Bonuses.Location : Hotel - Miami Brickell. We are seeking a passionate and motivated Front Desk Agents to join our dy...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Rental Sales Agent

    Rental Sales Agent

    SIXT USAMiami, FL, US
    serp_jobs.job_card.full_time +1
    Are you talented in customer service and sales? At SIXT, you can truly showcase your strengths.You'll ensure customer satisfaction, manage our fleet of vehicles, and take on various tasks at th...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Guest Services Agent - PT

    Guest Services Agent - PT

    Royal Lahaina ResortMiami Beach, FL, US
    serp_jobs.job_card.full_time
    Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.New York, Boston, Miami, San F...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Sales Representative

    Sales Representative

    HOLIDAYS NETWORK GROUPSunny Isles Beach, FL, US
    serp_jobs.job_card.full_time
    We are hiring! We’re a vertically integrated resort development, hospitality, marketing, and sales company with offices in. Miami, Orlando, Mexico, and the Dominican Republic.Join us in our oc...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Guest Relations Agent

    Guest Relations Agent

    Four Seasons HotelsFort Lauderdale, FL, US
    serp_jobs.job_card.full_time
    Four Seasons is powered by our people.We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return.Our ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Guest Services Agent

    Guest Services Agent

    FlowMiami, FL, US
    serp_jobs.job_card.full_time
    You will play a vital role in creating a positive and welcoming environment for both residents and visitors.This role involves various tasks such as greeting and assisting individuals, managing pac...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Air Interdiction Agent

    Air Interdiction Agent

    U.S. Customs and Border ProtectionCoral Springs, FL, United States
    serp_jobs.job_card.full_time
    Pilot CBP Air Interdiction Agent.Air and Marine Operations (AMO), a component of U.Customs and Border Protection (CBP), offers skilled Pilots interested in law enforcement an opportunity to work wi...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
    • serp_jobs.job_card.promoted
    Insurance Sales Agent - Delray Beach, FL

    Insurance Sales Agent - Delray Beach, FL

    The Auto Club GroupDelray Beach, FL, US
    serp_jobs.job_card.full_time
    Join The Team Committed To Driving Your Career Forward.It's a great time to join AAA The Auto Club Group!.Job Description : Looking to take your sales career to the next level? Join America's most t...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Job Guest Services Agent

    Job Guest Services Agent

    Highgate HotelsFort Lauderdale, FL, US
    serp_jobs.job_card.full_time
    The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30