Specialty Care Navigator - Substance Use Disorder (SUD)

Job Description

Job Description

Our mission : to eliminate every barrier to mental health.

At Spring Health, we're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare , empowers us to deliver the right care at the right time—whether it's therapy, coaching, medication, or beyond—tailored to each individual's needs.

We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we've been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers.

We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We're just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.

This position is a full-time, remote position that reports directly to the Clinical Manager of the SUD Program.

The hours required for this position are Monday-Friday from either 1pm-9pm OR 2pm-10pm EST (or equivalent hours in your respective time zone, ex : 10am-6pm OR 11am-7pm PST)

As a full-time, Clinical SUD Navigator, you will play a pivotal role in supporting individuals with substance use disorders (SUDs). In this position, you will leverage your licensure and advanced skills to independently manage client care, provide expert guidance, and coordinate comprehensive support services. Your responsibilities include engaging with clients, triage and recommendations and collaborating with other SUD Care Navigators and interdisciplinary teams. A relevant license and extensive experience in mental health and substance abuse are required.

What you'll be doing

• Conduct outbound calls and follow-ups with individuals interested in or referred for substance use disorder treatment, demonstrating advanced skills in engagement and relationship-building.
• Engage with clients using advanced clinical techniques to assess their needs, provide comprehensive information about treatment options, and make informed recommendations for care.
• Independently coordinate appointments, referrals, and follow-up care, ensuring a seamless and high-quality care experience for clients, including managing complex cases.
• Apply advanced psycho-education, motivational interviewing, and evidence-based practices to support clients in setting and achieving their goals for reducing substance use and enhancing recovery.
• Utilize in-depth knowledge of substance use disorders, ASAM levels of care, and various SUD treatments (e.g., contingency management, MAT, detox) to provide expert guidance and support.
• Provide sophisticated in-the-moment support, crisis intervention, and safety planning for clients facing urgent or high-risk situations, utilizing advanced clinical judgment.
• Maintain detailed and accurate records within an EHR and other systems, ensuring comprehensive documentation and tracking of client progress and interventions.
• Identify and resolve complex issues that may disrupt care, employing advanced problem-solving skills and resourcefulness.
• Collaborate effectively with multi-disciplinary teams, including care support, provider operations, and benefits / billing, to ensure integrated and efficient client care.
• Actively participate in staff meetings, case consultations, and ongoing training to continuously enhance clinical skills and knowledge.
• Adhere strictly to confidentiality, compliance, and ethical standards as outlined by organizational policies.
• Provide support and coverage to other SUD Clinical Navigators, offering guidance and assistance as needed to ensure team cohesion and effectiveness.

What success looks like in this role :

What we expect from you

Bonus qualifications

The target base salary range for this position is $33.33 - $42.31 Hourly , and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location , internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay.

Benefits provided by Spring Health :

Note : We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. All benefits are subject to individual plan requirements and eligibility criteria.

Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive. If this role excites you, we encourage you to apply.

Ready to do the most impactful work of your life? Learn more about our values, what it's like to work here, and how hypergrowth meets impact at Spring Health : Our Values

Our privacy policy : https : / / springhealth.com / privacy -policy /

Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.