Front Desk AgentBrick Hospitality, Inc. • San Diego, CA, US
Front Desk Agent
Brick Hospitality, Inc. • San Diego, CA, US
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- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionHandle check-in and check-out processes efficiently and professionally. Respond to guest inquiries, concerns, and requests in a timely and courteous manner. Provide guests with information about hotel services, local attractions, and dining options. Manage guest reservations, ensuring accurate information and availability. Administrative Duties : Answer phone calls, direct them as needed, and handle reservation inquiries. Maintain an organized and clean front desk area. Coordinate with housekeeping and maintenance staff to meet guest requests. Problem-Solving : Act as a liaison between guests and hotel staff to ensure smooth communication and problem resolution. Security and Safety : Ensure compliance with hotel policies, procedures, and brand standards. High school diploma or equivalent. Previous hotel front desk or customer service experience is preferred but not required. Strong communication and interpersonal skills. Proficiency with computers and hotel property management systems (experience with Hilton’s PEP system is a plus). Ability to multitask, stay organized, and handle stressful situations calmly. A friendly and positive demeanor, with a commitment to excellent guest service. Flexibility to work various shifts, including weekends, holidays, and nights. Health, dental, and vision insurance (full-time employees). Paid time off and holiday pay. Employee discounts on hotel stays at Hilton-branded properties. Opportunities for professional development and career advancement within the company.
Job Description
Job Description
As a Front Desk Agent at Ramada Suites San Diego, you will be the first point of contact for guests, providing them with a warm welcome, efficient check-in / check-out services, and assisting them throughout their stay. Your role is vital in ensuring an excellent guest experience by delivering high-quality customer service and maintaining a positive, friendly attitude at all times.
Key Responsibilities :
- Guest Services :
Greet and welcome guests upon arrival.
Process payments and maintain accurate records using the hotel’s property management system.
Address and resolve guest complaints or issues, escalating to management when necessary.
Monitor security and report any suspicious activity or safety concerns.
Requirements :
Benefits :
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Front Desk Agent • San Diego, CA, US
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