IT Support AnalystACL Digital • San Diego, CA, United States
IT Support Analyst
ACL Digital • San Diego, CA, United States
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job_description.job_card.job_description6+ months in IT or software troubleshooting High School Diploma or equivalent Provide first-level technical support following SOPs Troubleshoot and resolve routine issues; document and escalate as needed Assist with service requests, maintain performance metrics, and contribute to the knowledge base Work under supervision with limited decision-making and basic problem-solving
Role : IT Support Analyst (Contract)
Location : San Diego, CA
Summary :
Hands-on IT professional skilled in hardware / software installation, system imaging, backups, Tier-1 IT support, Active Directory management , and delivering IT equipment . Proficient in troubleshooting Windows OS, networks, printers, and Microsoft applications across multiple platforms.
Key Skills :
- Communication, Problem Solving, Customer Service, Collaboration, Adaptability
- Hardware / Software Installation | System Imaging | Backups | Active Directory | Tier-1 Support
- CompTIA A+ Certified
Experience & Education :
Responsibilities :
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