Social Services Specialist

Social Services Specialist

Department : Social Services

Location : Dearborn, MI

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Job Title : Social Services Specialist

Job Status : Full-time

Job Summary : Under general supervision, the Social Services Specialist applies expertise in social services through experience, training, or certification to support designated populations, addressing social issues that contribute to quality-of-life improvements. The position is responsible for organizing projects and services with moderate scope and complexity in assisting particular groups, addressing social challenges, and enhancing people's well-being. The role also includes coordinating initiatives that have a moderate level of complexity.

Essential Duties and Responsibilities :

Stay updated on public benefits, their processes, and eligibility, and keep the team informed of any changes to ensure accurate service

Collaborate routinely with different departments and programs to identify and pursue opportunities for partnership and strategic coordination across initiatives

Determine training needs and provide instruction as needed

Build customer relationships, address concerns, and interpret client needs

Conduct meetings to clarify new policies and their effects on work

Ensure accurate documentation and follow compliance with quality assurance standards

Support administrative coordination and evaluation of programs

Identify clients in need, conduct intake and crisis intervention, develop a tailored service plan, and complete related forms and records

Work closely with multidisciplinary teams, including healthcare professionals, educators, law enforcement, and community organizations, to ensure clients receive holistic, integrated support

Explain service processes and requirements to clients prior to application

Involve clients in setting individual goals and finding resources, both internally and externally

Advocate clients with agencies and support them through necessary processes; promote clients- rights and interests in broader systems

Follow up on referred services to ensure compliance

Maintain confidentiality of agency and client information

Participate in committees to improve service delivery

Create and review customer service metrics, and make improvement recommendations

Assist with grant writing and participate in funding activities

Represent the agency at public events and external meetings as assigned

Connect individuals to resources, such as housing, financial aid, medical care, or counseling

Provide emotional support and crisis intervention

Translate and interpret for non-English speaking clients when necessary

Conduct program analysis and identify participant characteristics

Oversee, assign, and monitor work to meet program goals efficiently

Establish contacts to secure grants and additional resources

Perform other duties assigned duties

Knowledge, Skills, and Abilities :

Knowledge of :

Intermediate to advanced concepts, practices, and procedures of crisis intervention techniques

Community resources including social services agencies and crisis intervention providers

Conducting comprehensive assessments of clients- needs, strengths, and challenges

Processes, rules and regulations of various services and funding agencies surrounding the eligibility and maintenance of the services being received

Community social services and differences between the diverse cultural, social, and economic backgrounds of the community

Skill in :

Operate standard office equipment and Microsoft Office applications

Show empathy and understand others' perspectives

Communicate clearly and respectfully for teamwork and advocacy

Solve problems creatively and think critically

Handle multiple cases, deadlines, and documents simultaneously

Demonstrate strong organizational skills

Follow ethical standards and ensure confidentiality

Ability to :

Collaborate with other departments to achieve goals

Lead meetings, addressing diverse perspectives and issues

Lead quality assurance across a department

Collect and analyze information objectively for assignments

Prioritize and manage multiple tasks to meet deadlines

Remain calm and provide excellent customer service under stress

Communicate clearly in speech and writing

Proficient in English; fluency in Arabic, Spanish, or another relevant language is preferred

Manage concurrent projects and adapt to shifting priorities

Identify, and coordinate services such as housing, healthcare, mental health support, employment assistance, childcare, educational opportunities, and financial resources

Respect cultural differences and support clients effectively

Work both independently and as part of a team

Educational / Previous Experience Requirements :

Minimum Degree Required :

Bachler-s degree

Required Disciplines :

Social Work, Psychology, Sociology, or closely related field

~and~

• Minimum of 3-5 years of experience in a closely related position with at least 2 years in a supervisory capacity or any equivalent combination of experience, education and / or training approved by Human Resources

Licenses / Certifications :

Working Conditions :

Hours : Normal business hours, some additional hours may be required

Travel Required : Local travel, up to 25%

Working Environment : Climate controlled office

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