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Senior Manager - Digital Fraud and Loss Trend Analytics (REMOTE--VA, MD, NC, PA, GA)
Senior Manager - Digital Fraud and Loss Trend Analytics (REMOTE--VA, MD, NC, PA, GA)Atlantic Union Bank • Waldorf, MD, United States
Senior Manager - Digital Fraud and Loss Trend Analytics (REMOTE VA, MD, NC, PA, GA)

Senior Manager - Digital Fraud and Loss Trend Analytics (REMOTE VA, MD, NC, PA, GA)

Atlantic Union Bank • Waldorf, MD, United States
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Description

Position Description

The Senior Manager of Digital Fraud and Fraud Trend Analysis role will lead efforts to prevent and investigate digital Regulation E fraud, oversee fraud loss trend analysis, and drive implementation of proactive fraud prevention strategies across all fraud channels. This senior manager's role will combine product management expertise with proven fraud management experience, guiding cross-functional teams to deliver solutions that enhance customer experience while ensuring regulatory compliance. Other responsibilities may be assigned at the discretion of the Director of Enterprise Fraud.

Position Accountabilities

  • Lead and manage the bank's digital Regulation E fraud prevention and investigation activities, ensuring timely resolution and compliance with regulatory standards.
  • Oversee fraud loss trend analysis, providing actionable insights to leadership to shape fraud risk strategies and reduce financial exposure.
  • Develop, implement, and refine fraud prevention strategies, tools, and controls to stay ahead of evolving fraud schemes.
  • Partner with cross-functional teams across Product, Technology, Risk, Compliance, and Operations to integrate fraud management into the bank's digital platforms and customer experience.
  • Monitor industry trends, regulatory changes, and emerging fraud risks; advise leadership on necessary program and policy adjustments.
  • Foster a culture of change leadership, driving transformation initiatives to improve fraud detection, investigation processes, and customer resolution.
  • Ensure adherence to all regulatory compliance requirements related to fraud management and reporting.
  • Mentor and guide team members, cultivating expertise in fraud detection, investigation, and strategy execution.
  • Will have merger / acquisition duties as assigned when applicable.
  • Attend training sessions as deemed necessary at the direction of the Director of Enterprise Fraud.
  • Other duties as assigned by department management.

Organizational Relationship

This position reports to- Director of Enterprise Fraud Supervision

Position Qualifications

Education & Experience

  • Masters' degree in Criminal Justice, Business or a related field preferred.
  • Bachelor's degree in Criminal Justice, Business or a related field, or a combination of education and experience equivalent to such a degree, is required.
  • Must have at least 10 years of banking-related experience including product or fraud leadership experience.
  • Experience managing people and / or processes is required.

    • Knowledge & Skills

  • Proven background in fraud management within banking or financial services, with specific experience in digital channels.
  • Knowledge of Regulation E and related compliance requirements.
  • Demonstrated skills in cross-functional leadership and ability to influence at all levels of the organization.
  • Ability to lead change initiatives, align stakeholders, and implement strategic programs.
  • Strong analytical skills with the ability to interpret fraud trends, synthesize insights, and create actionable strategies.
  • Commitment to enhancing customer experience while maintaining robust fraud controls.
  • Ability to interact with business unit leaders, internal auditors, and regulatory officials with tact and diplomacy while achieving stated objectives.
  • Experience in project management and negotiating skills with the ability to resolve issues while gaining consensus.
  • Advanced written, oral, interpersonal, and decision-making skills with ability to prepare reports and presentations.
  • Working knowledge of financial institution operations, policies, and procedures, with ability to research, analyze and recommend process improvements.
  • Working knowledge of Federal and State banking laws and regulations, and generally accepted compliance management practices and principles.
  • Ability to read, analyze and interpret government regulations, trade journals, and legal documents.
  • Advanced PC skills including word processing, spreadsheet and database applications.

    • Salary offered will be based on several factors including but not limited to education, work experience, certifications, etc. This position is also eligible to participate in either an applicable incentive compensation plan for the position or a discretionary profit sharing bonus program. General information on our comprehensive benefits package can be found by visiting https : / / www.atlanticunionbank.com / about / careers / benefits .

    We are proud to be an EEO / AA employer, Minority / Female / Disability / Veteran. We maintain a drug-free workplace.

    Equal Opportunity Employer

    This employer is required to notify all applicants of their rights pursuant to federal employment laws.

    For further information, please review the Know Your Rights notice from the Department of Labor.

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