Customer Engagement Manager

As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We're a technology company that leads with our humanity-driving our business priorities alongside meaningful social, community, and societal impact.

How You Will Contribute :

• Lead Managed Service delivery projects from quote reception through service turn-up and monthly performance reporting, ensuring alignment with organizational goals.
• Manage project scope delivery while optimizing schedule, costs, and resources, including Ciena, partner, and third-party deliverables.
• Serve as the primary counterpart to the customer's program leader, ensuring customer satisfaction and acting as the escalation point for delivery activities.
• Execute hands-on project management for multiple customer projects.
• Develop and deliver executive-level communications, project tracking updates, and stakeholder management reports.
• Identify, manage, and mitigate project risks effectively.
• Collaborate cross-functionally with teams in Services, product development, supply chain, and sales to drive project success.

The Must Haves :

Nice to Haves :

#LI-BS1

Pay Range :

The annual pay range for this position is $79,300 - $126,700.

Pay ranges at Ciena are designed to accommodate variations in knowledge, skills, experience, market conditions, and locations, reflecting our diverse products, industries, and lines of business. Please note that the pay range information provided in this posting pertains specifically to the primary location, which is the top location listed in case multiple locations are available.

Non-Sales employees may be eligible for a discretionary incentive bonus, while Sales employees may be eligible for a sales commission. In addition to competitive compensation, Ciena offers a comprehensive benefits package, including medical, dental, and vision plans, participation in 401(K) (USA) & DCPP (Canada) with company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company-paid holidays, paid sick leave, and vacation time. We also comply with all applicable laws regarding Paid Family Leave and other leaves of absence.

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At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.

Ciena is anEqual Opportunity Employer, including disability and protected veteran status.

If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.