Director, IT

Role Overview We are looking for a Director of IT Operations & Enterprise Systems to lead and scale our global IT function. In this role, you will be responsible for the strategic direction, implementation, and optimization of IT infrastructure, service delivery, internal systems, and enterprise applications across the company. You’ll ensure operational excellence, robust system performance, and a secure, scalable environment that supports our high‑growth business.

Responsibilities Drive the vision and roadmap for global IT operations, including network infrastructure, end‑user support, SaaS systems administration, identity management, and endpoint security.

Lead the design, deployment, and integration of enterprise systems such as GL, ERP (NetSuite), HRIS (Workday), and CRM (Salesforce), ensuring they are performant, compliant, and aligned with business goals.

Own service availability, incident management, and system reliability across enterprise tools and IT services. Implement robust monitoring, metrics, and escalation procedures.

Partner with Security and Compliance teams to implement and enforce data privacy, access controls, device management, and regulatory standards (SOX, GDPR).

Oversee third‑party relationships for IT infrastructure and enterprise software providers. Manage contracts, SLAs, and procurement with a focus on cost optimization and innovation.

Establish and evolve ITSM practices, including ticketing workflows, knowledge management, change control, and configuration management.

Build a user‑first service culture by continuously improving employee onboarding / offboarding, support ticket resolution, and self‑service tooling.

Hire, coach, and scale a high‑performing IT operations and enterprise applications team, instilling best practices around agility, documentation, and service excellence.

Qualifications 10+ years of experience in IT operations or enterprise applications management, with 8+ years in people leadership roles.

Proven success in managing a blend of IT and enterprise application workstreams across complex, high‑growth environments.

Experience scaling and leading teams of IT operations and service professionals to respond to user requests and make project‑based improvements.

Expertise in ERP (NetSuite), HRIS (Workday), CRM (Salesforce), and cloud platforms (AWS, Azure, or GCP).

Experience with endpoint and device management (Jamf, Intune), identity systems (Okta, Azure AD), and service tools (Jira, Zendesk).

Deep understanding of application architecture, systems integration, and IT governance.

Strong leadership, communication, and stakeholder engagement skills.

A track record of building high‑performing teams and creating scalable systems and services.

Location Team members in this role are required to be within commuting distance of our San Francisco, New York, Seattle, or Los Angeles hubs.

Compensation US‑based applicants : $230,000 / year to $270,000 / year + benefits + equity. The salary range may be inclusive of several levels that would be applicable to the position. Final salary will be based on a number of factors including level, relevant prior experience, skills, and expertise. This range is only inclusive of base salary, not benefits (more details below) or equity.

Benefits Generous holiday and time‑off policy

Health insurance options including medical, dental, vision

Work‑from‑home support, home office setup allowance, monthly cell phone and internet allowance

Care benefits : monthly wellness allowance, annual childcare allowance, lifetime benefit for family planning (adoption, fertility)

Retirement : 401k offering for traditional and Roth accounts in the US (employer match up to 4% of base salary) and pension plans internationally

Monthly allowance to dog‑food the app (all Whatnauts are expected to develop a deep understanding of our product)

Parental leave : 16 weeks of paid parental leave + one month gradual return to work (company leave allowances run concurrently with country leave requirements)

Equal Opportunity Employer Whatnot is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.

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