Customer Service Representative II
VirtualVocationsDorchester, Massachusetts, United Statesjob_description.job_card.30_days_ago
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- serp_jobs.job_card.full_time
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A company is looking for a Customer Service Representative II - RGA (remote USA).
Key Responsibilities :
Responds to and resolves customer / sales requests including returns, pricing credits, damages / shipment discrepancies, and defective products
Collaborates with other departments to process credits and returns accurately and timely
Adheres to service quality standards and meets established processing times and follow-up actions
Required Qualifications :
2 years of customer service experience in an ACD environment
Strong knowledge and understanding of mainframe systems
Good PC and Excel knowledge, along with excellent keyboarding skills
Ability to balance multiple assignments and prioritize projects efficiently
Participation in Continuous Improvement and support for PPI projects
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Customer Service Representative Ii • Dorchester, Massachusetts, United States
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