Help Desk Administrator

Job Description

Description

The Simulator Common Architecture Requirements and Standards (SCARS) Program currently has an opening for a Help Desk Specialist to work in our Orlando, FL office. This is an exciting opportunity to use your experience to support a sustainment initiative to incrementally establish a common open-systems architecture for Air Force simulators, improving cyber resilience and responsiveness, and minimizing life cycle costs. All support is provided via phone, and the help desk specialist will troubleshoot access issues such as password resets and other tier-based issues. The Help Desk Specialist will be responsible for :

• Logging all calls in the ticketing system and escalating issues to the next level when needed.
• Work to achieve day-to-day objectives consisting of tasks that are typically routine, with some deviation from standard practice.
• Work under moderate supervision for routine tasks.
• Resolve routine problems and issues, with clearly prescribed solutions.
• Check and make minor adjustments to work methods to solve problems.
• Communicate with colleagues within own project / work area to obtain or provide information requiring some explanation or interpretation.
• Has substantial understanding of job requirements and overall function.

This position is a “hands-on” position working as part of a team and on site at our facility in Orlando, FL.

Primary Responsibilities :

Basic Qualifications :

Preferred Qualifications :

Come break things (in a good way). Then build them smarter.

We're the tech company everyone calls when things get weird. We don’t wear capes (they’re a safety hazard), but we do solve high-stakes problems with code, caffeine, and a healthy disregard for “how it’s always been done.”

Original Posting : October 3, 2025

For U.S. Positions : While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range : Pay Range $50,050.00 - $90,475.00

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

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