Talent.com
On-Site Customer Tech Support

On-Site Customer Tech Support

Pacific Office AutomationSalem, Oregon, US
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Position

We are seeking a On-Site Customer Tech Support to join our Remote MFP Support team at a local office in Oregon, Idaho, Washington or Utah.

If you are a problem solver who is detail-oriented and capable of multi-tasking, we want to talk to you! We are looking for experienced technicians but are willing to train the right person for entry-level roles too.

Essential Job Duties

  • Use software to remotely access client computers to remotely troubleshoot and diagnose our customer’s network connectivity with multi-functional devices such as copiers and scanners.
  • Communicate with customers via phone, email, etc. to gather information for troubleshooting.
  • Work closely with sales representatives, customers, and field technicians to resolve network related problems.
  • Be a part of a fun, growing, and dynamic department and culture focused on providing the highest level of customer success.

Qualifications

  • 0-2 Years of experience working with TCP-IP Networking
  • Some computer knowledge mixed with a willingness and capability to learn.
  • Natural problem-solving ability combined with a passion for fantastic customer service.
  • Excellent written and oral communication skills.
  • Ability to work in a fast-paced environment.

    • Preferred, but not required Qualifications :

  • Associates degree preferred
  • Knowledge of or experience working with networking protocols and concepts (VPN, Routing, Ports, TCP / IP, Network analysis tools) preferred.
  • Network+ or A+ Certifications a plus.
  • Knowledge or hands-on experience providing technical support to users using Windows 10 and server versions, MAC OS, and other mainstream applications preferred.

    • Benefits

  • Advancement and growth into leadership roles.
  • Potential to advance to roles within other departments such as field networking, Managed IT services, unified communications, etc.
  • Team-player environment.
  • Medical / Dental / Vision / Life insurance plans.
  • Matched 401k.
  • PTO, Vacation, Sick Leave.
  • FSA / HSA programs.
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    Support Onsite • Salem, Oregon, US