Food and Beverage Manager

Job Details

Job Location

LHP Sheraton Madison (LHP Madison1) - Madison, WI

Position Type

Full Time

Salary Range

Undisclosed

Job Category

Hospitality - Hotel

Description

Summary : The Food and Beverage Manager is responsible for supporting all operations of the food and beverage department. This position will ensure attentive, friendly, courteous, and efficient service is delivered to external and internal customers. The manager will oversee customer experience, quality, and compliance with corporate / brand policies and procedures while meeting or exceeding departmental goals.

Qualifications

Key Responsibilities :

• Perform Manager on Duty responsibilities when required. Understand and perform tasks of supervised employees and step in to assist or perform these duties when needed to ensure proper service delivery to customers.
• Assist with scheduling, training, resolving problems, providing open communication with team members, and reporting all areas of concern to supervisor.
• Interact with sales staff to discuss and implement sales strategies to maximize revenues (including Food and Beverage costs, upsells, etc.), ensure service exceeds client expectations, and attract / retain key accounts and groups.
• Resolve customer complaints, anticipate potential problems by reviewing and monitoring customer feedback from all sources, operational issues, business flow, and associate performance to ensure high levels of customer satisfaction and quality. Provide information to other departments to improve or maintain quality of service.
• Understand and ensure staff adherence to all standards, including brand standards, related to Food & Beverage departments. Train and conduct inspections to ensure compliance.
• Comply with certification requirements as applicable, including CPR / First Aid, Food Handlers, Alcohol Awareness, etc.
• Assist with monthly food, beverage, and supply inventories and reconciliations. Follow up on all food costs and shortages.
• Manage weekly ordering for liquor, beer, and wine to meet par levels for occupancy and groups.
• Have thorough knowledge of menus and know how to prepare each item.
• Assist with creating drink (alcoholic, non-alcoholic) specials and menus.

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